Adrian,
You determine how Good it is buy the way you grant privileges. The mistake
made by most is to grant way too many privileges on a Global basis coupled
with granting privileges to individual users as opposed to Queue level
privileges for specific user-defined groups. With RT, you can create
Hi,
The only remaining question is how best to allow anyone to access,
create tickets and respond to their own tickets. Do you happen to
know if RT supports an auto account creating feature? If so, how does
it work?
Solution this is not good:
Anyone can view the public queues and tickets
