Re: [rt-users] How to access X-RT-Interface header from On Create scrip?

[Marcos Orallo]

Hello,

I don't know if an elegant solution using X-RT-Interface is possible, but I
can give a workaround. This is the custom condition we use to separate
ticket creation from web and mail:


# Custom condition to notify when a ticket is created from e-mail
# Based on "OnCreateFromEmail"
# http://requesttracker.wikia.com/wiki/OnCreateFromEmail

my $trans = $self->TransactionObj;
return 0 unless $trans->Type eq "Create";

my $msgattr = $trans->Message->First;
return 0 unless $msgattr;

return 0 unless $msgattr->GetHeader('Received');
return 1;


I hope it helps.

2015-07-07 3:16 GMT+02:00 Russell Jones :

> I am trying to access the new X-RT-Interface header in order to determine
> within a Scrip if a ticket was created via Email or Web. However whenever I
> try to create a new ticket and use an On Create scrip to read this header,
> I get errors saying "Can't call method "GetHeader" on an undefined value".
>
> Can anyone please provide an example of how to properly access this header?
>
> Thank you!
>

[rt-users] How to access X-RT-Interface header from On Create scrip?

[Russell Jones]

I am trying to access the new X-RT-Interface header in order to 
determine within a Scrip if a ticket was created via Email or Web. 
However whenever I try to create a new ticket and use an On Create scrip 
to read this header, I get errors saying "Can't call method "GetHeader" 
on an undefined value".


Can anyone please provide an example of how to properly access this header?

Thank you!