[rt-users] How to email entire ticket history and attach items from tickets

2015-03-13 Thread Rick Zoerner
Hi, I have set up an approval process for invoices that is working perfectly up to the paying part. However, to finish it up I have 2 tasks I can't figure out on my own. 1) I need to be able to send the entire History of the ticket in an email, and, 2) Attach any and all attachments from a

Re: [rt-users] How to email entire ticket history and attach items from tickets

2015-03-13 Thread Landon Stewart
Hi Rick, For the complete history of a ticket you need to first load the tickets transactions and then select those you want to cycle through - then cycle through them and only printing the create and correspond content. In the template try something like this code block: { # Select which