subject:"\[rt\-users\] How to search update\/comment fields and link an asset if its mentioned\?"

[rt-users] How to search update/comment fields and link an asset if its mentioned?

2009-07-09 Thread Brett Spedale

Hey guys,

I'm using Request Tracker 3.8.4 and Asset Tracker 1.2.4 on a Debian Etch
box. RTFM 2.4.2 is also installed. 

When a ticket is created/updated/resolved, I'm trying to search the
contents of the ticket for an asset's hostname. If the hostname is
mentioned in the ticket, then I'd like for a bidirectional link to
automatically be created between the ticket and the asset.

I've downloaded and installed the LinkTicketToAsset scrip, and it works
great for what it was intended for -- whenever I enter an asset's
hostname in the Asset custom field, it will create a bidirectional
link between the asset and the ticket. However, I can't figure out how
to modify it to search the entire contents of the ticket, or at least
the comment/reply/resolve sections (the main text sections). 

Here is the custom condition of the LinkTicketToAsset scrip:

my $trans = $self-TransactionObj-Type;
my $new_value = $self-TransactionObj-NewValue;
my $cf_id = $self-TransactionObj-Field;

if ($trans ne 'CustomField') { return 0; }
if (! $new_value) { return 0; }
my $cf = new RT::CustomField($RT::SystemUser);
my ($id,$msg) = $cf-Load($cf_id);

if (!$id) {
   $RT::Logger-crit(Could not load CF: $msg);
   return 0;
}
if ($cf-Name ne 'Asset') { return 0; }

1;


Here is the cleanup code:

my $new_value = $self-TransactionObj-NewValue;
my $asset = RTx::AssetTracker::Asset-new($self-CurrentUser);
my ($id,$msg) = $asset-Load($new_value);
if (! $id) {
   $RT::Logger-crit(Could not load asset $new_value: $msg);
   return 0;
}
($id,$msg) = $self-TicketObj-AddLink(Type = 'RefersTo', Target =
$asset-URI);
if (! $id) {
   $RT::Logger-crit(Could not AddLink: $msg);
   return 0;
}
1;


I'm brand new to Asset Tracker scrips so I'm having trouble
understanding what I would need to change to get this scrip to work by
searching the entire ticket instead of just the Asset custom field. I
see where the Asset custom field is mentioned, but I'm not sure what to
replace it with. 

Any help or recommendations on where to begin would be appreciated.

Thanks!

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Re: [rt-users] How to search update/comment fields and link an asset if its mentioned?

2009-07-09 Thread Todd Chapman

Brett,

I would look at the ExtractCustomFields extension to see how it search
the ticket. However your job is much harder because you have to
recognize all asset names, unless you require the asset be referred to
with a specific format, could make it a bit easier.

-Todd

On Thu, Jul 9, 2009 at 4:35 PM, Brett Spedalebr...@precisionmobile.net wrote:
 Hey guys,

 I'm using Request Tracker 3.8.4 and Asset Tracker 1.2.4 on a Debian Etch
 box. RTFM 2.4.2 is also installed.

 When a ticket is created/updated/resolved, I'm trying to search the
 contents of the ticket for an asset's hostname. If the hostname is
 mentioned in the ticket, then I'd like for a bidirectional link to
 automatically be created between the ticket and the asset.

 I've downloaded and installed the LinkTicketToAsset scrip, and it works
 great for what it was intended for -- whenever I enter an asset's
 hostname in the Asset custom field, it will create a bidirectional
 link between the asset and the ticket. However, I can't figure out how
 to modify it to search the entire contents of the ticket, or at least
 the comment/reply/resolve sections (the main text sections).

 Here is the custom condition of the LinkTicketToAsset scrip:

 my $trans = $self-TransactionObj-Type;
 my $new_value = $self-TransactionObj-NewValue;
 my $cf_id = $self-TransactionObj-Field;

 if ($trans ne 'CustomField') { return 0; }
 if (! $new_value) { return 0; }
 my $cf = new RT::CustomField($RT::SystemUser);
 my ($id,$msg) = $cf-Load($cf_id);

 if (!$id) {
   $RT::Logger-crit(Could not load CF: $msg);
   return 0;
 }
 if ($cf-Name ne 'Asset') { return 0; }

 1;


 Here is the cleanup code:

 my $new_value = $self-TransactionObj-NewValue;
 my $asset = RTx::AssetTracker::Asset-new($self-CurrentUser);
 my ($id,$msg) = $asset-Load($new_value);
 if (! $id) {
   $RT::Logger-crit(Could not load asset $new_value: $msg);
   return 0;
 }
 ($id,$msg) = $self-TicketObj-AddLink(Type = 'RefersTo', Target =
 $asset-URI);
 if (! $id) {
   $RT::Logger-crit(Could not AddLink: $msg);
   return 0;
 }
 1;


 I'm brand new to Asset Tracker scrips so I'm having trouble
 understanding what I would need to change to get this scrip to work by
 searching the entire ticket instead of just the Asset custom field. I
 see where the Asset custom field is mentioned, but I'm not sure what to
 replace it with.

 Any help or recommendations on where to begin would be appreciated.

 Thanks!

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 Commercial support: sa...@bestpractical.com


 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] How to search update/comment fields and link an asset if its mentioned?

2009-07-09 Thread Brett Spedale

Todd (and others),

Thanks, I'm looking through ExtractCustomFields and trying to figure out
what's going on. I do have a very specific name format for the assets so
it shouldn't be too bad. 

I've realized that I'm not going to be able to figure this out
immediately. Are there any good resources for learning how to create
complex scrips? Does the O'Reilly book on RT have any sections on this?

Thanks again,
Brett


On Thu, 2009-07-09 at 17:03 -0400, Todd Chapman wrote:
 Brett,
 
 I would look at the ExtractCustomFields extension to see how it search
 the ticket. However your job is much harder because you have to
 recognize all asset names, unless you require the asset be referred to
 with a specific format, could make it a bit easier.
 
 -Todd
 
 On Thu, Jul 9, 2009 at 4:35 PM, Brett Spedalebr...@precisionmobile.net 
 wrote:
  Hey guys,
 
  I'm using Request Tracker 3.8.4 and Asset Tracker 1.2.4 on a Debian Etch
  box. RTFM 2.4.2 is also installed.
 
  When a ticket is created/updated/resolved, I'm trying to search the
  contents of the ticket for an asset's hostname. If the hostname is
  mentioned in the ticket, then I'd like for a bidirectional link to
  automatically be created between the ticket and the asset.
 
  I've downloaded and installed the LinkTicketToAsset scrip, and it works
  great for what it was intended for -- whenever I enter an asset's
  hostname in the Asset custom field, it will create a bidirectional
  link between the asset and the ticket. However, I can't figure out how
  to modify it to search the entire contents of the ticket, or at least
  the comment/reply/resolve sections (the main text sections).
 
  Here is the custom condition of the LinkTicketToAsset scrip:
 
  my $trans = $self-TransactionObj-Type;
  my $new_value = $self-TransactionObj-NewValue;
  my $cf_id = $self-TransactionObj-Field;
 
  if ($trans ne 'CustomField') { return 0; }
  if (! $new_value) { return 0; }
  my $cf = new RT::CustomField($RT::SystemUser);
  my ($id,$msg) = $cf-Load($cf_id);
 
  if (!$id) {
$RT::Logger-crit(Could not load CF: $msg);
return 0;
  }
  if ($cf-Name ne 'Asset') { return 0; }
 
  1;
 
 
  Here is the cleanup code:
 
  my $new_value = $self-TransactionObj-NewValue;
  my $asset = RTx::AssetTracker::Asset-new($self-CurrentUser);
  my ($id,$msg) = $asset-Load($new_value);
  if (! $id) {
$RT::Logger-crit(Could not load asset $new_value: $msg);
return 0;
  }
  ($id,$msg) = $self-TicketObj-AddLink(Type = 'RefersTo', Target =
  $asset-URI);
  if (! $id) {
$RT::Logger-crit(Could not AddLink: $msg);
return 0;
  }
  1;
 
 
  I'm brand new to Asset Tracker scrips so I'm having trouble
  understanding what I would need to change to get this scrip to work by
  searching the entire ticket instead of just the Asset custom field. I
  see where the Asset custom field is mentioned, but I'm not sure what to
  replace it with.
 
  Any help or recommendations on where to begin would be appreciated.
 
  Thanks!
 
  ___
  http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 
  Community help: http://wiki.bestpractical.com
  Commercial support: sa...@bestpractical.com
 
 
  Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
  Buy a copy at http://rtbook.bestpractical.com
 

___
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Commercial support: sa...@bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] How to search update/comment fields and link an asset if its mentioned?

Re: [rt-users] How to search update/comment fields and link an asset if its mentioned?

Re: [rt-users] How to search update/comment fields and link an asset if its mentioned?

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