Hi all, I'm looking at shredding everything with respect to a few older queues.
I've read the documentation on the wiki and I'm not entirely sure I understand all the things I need to look for to essentially "clean up" everything to do with these old queues. What other things should I be shredding besides the following: - tickets with Queue='<queuename>'? - users with no_tickets=1 Specifically, how can I grab all the objects that are not being used anymore after the ticket cleanup, and user cleanup(ie custom fields, groups, the queue record itself etc)? Do I have to know them by name? Is there something like "Objects with no reference" or something like that? I'm guessing it is more complex than that... but I figured I would see what the list has to say, maybe some folks have found a good way of scripting something :D Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
