Re: [rt-users] I am unable to use LDAP
Tue 14 Jul 2009 23:01:28 GMT Gary Greene wrote: > On 7/14/09 2:41 PM, "Eric Chatham" wrote: >> Hello, >> >> I have had some problem getting LDAP to work on my version of RT. I am >> running RT version 3.8.2 and the version of RT::Authen::ExternalAuth I >> installed via CPAN is 0.08. RT is installed on a CentOS 5.1 OS. I tried >> using some examples from a Google search to try and modify RT_SiteConfig.pm, >> but when I try to log into the RT Webpage (with an LDAP user), it fails. >> Beforehand, I did create the user as a ³user² in RT, but left the password >> blank. Should I set a user up in RT first before trying to log the user into >> RT? Here is an example of my RT_SiteConfig.pm settings. Everytime I try to >> log in with an LDAP user, I get ³Your username or password is incorrect.² >> Can >> I setup a log file to track this as well? Please help and thank you for any >> assistance. > [snip config] > > Are you using OpenLDAP, or Active Directory? The configuration you have is > for AD and won't work for OpenLDAP. > > Also, if you have to bind for the directory access, you need to put in the > complete Distinguished Name for it, eg: > > CN=secmanager,OU=USA,DC=broadvox,DC=local > Further to the above, you should set LogToFile, LogToFileNamed, turn off LogStackTraces and set normal logging level to debug.. then you can actually watch what's going on. -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] I am unable to use LDAP
On 7/14/09 2:41 PM, "Eric Chatham" wrote: > Hello, > > I have had some problem getting LDAP to work on my version of RT. I am > running RT version 3.8.2 and the version of RT::Authen::ExternalAuth I > installed via CPAN is 0.08. RT is installed on a CentOS 5.1 OS. I tried > using some examples from a Google search to try and modify RT_SiteConfig.pm, > but when I try to log into the RT Webpage (with an LDAP user), it fails. > Beforehand, I did create the user as a ³user² in RT, but left the password > blank. Should I set a user up in RT first before trying to log the user into > RT? Here is an example of my RT_SiteConfig.pm settings. Everytime I try to > log in with an LDAP user, I get ³Your username or password is incorrect.² Can > I setup a log file to track this as well? Please help and thank you for any > assistance. [snip config] Are you using OpenLDAP, or Active Directory? The configuration you have is for AD and won't work for OpenLDAP. Also, if you have to bind for the directory access, you need to put in the complete Distinguished Name for it, eg: CN=secmanager,OU=USA,DC=broadvox,DC=local -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] I am unable to use LDAP
Eric,
I'll work off line with you. I have just finished setting mine up and we are
using the same version of RT (3.8.2).
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel
--- Original message ---
Subject: [rt-users] I am unable to use LDAP
From: Eric Chatham
To: rt-users@lists.bestpractical.com
Date: 07/14/2009 2:47 PM
Hello,
I have had some problem getting LDAP to work on my version of RT. I am running
RT version 3.8.2 and the version of RT::Authen::ExternalAuth I installed via
CPAN is 0.08. RT is installed on a CentOS 5.1 OS. I tried using some
examples from a Google search to try and modify RT_SiteConfig.pm, but when I
try to log into the RT Webpage (with an LDAP user), it fails. Beforehand, I
did create the user as a “user” in RT, but left the password blank. Should I
set a user up in RT first before trying to log the user into RT? Here is an
example of my RT_SiteConfig.pm settings. Everytime I try to log in with an
LDAP user, I get “Your username or password is incorrect.” Can I setup a log
file to track this as well? Please help and thank you for any assistance.
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
# Set( $rtname, 'example.com');
# Set(@Plugins,(qw(Extension::QuickDelete)));
# Set($WebPath, "/rt3");
Set($rtname, "broadvox.local");
Set($Organization, 'broadvox.local');
# Set($CorrespondAddress, 'echat...@broadvox.net');
# Set($CommentAddress, 'echat...@infotelecom.us');
Set($Timezone, 'US/Eastern');
# Set($WebBaseURL, 'http://rt.broadvox.local/');
Set(@Plugins,(qw(RT::Authen::ExternalAuth)));
# Debugging
Set($LogToSyslog, 'info');
Set($LogStackTraces, 'debug');
# Database
# Set($DatabaseType, 'mysql');
# Set($DatabaseUser, 'rt_user');
# Set($DatabasePassword, 'rt_pass');
# Set($DatabaseRTHost, 'localhost');
# External Authentication
Set($ExternalAuthPriority, ['My_LDAP']);
# LDAP
Set($ExternalSettings, {'My_LDAP' => {'type' => 'ldap',
'auth' => 1,
'info' => 1,
'server' =>
'clehbdc01.broadvox.local',
'user' => 'secmanager',
'pass' => '',
'port' => '389',
'base' =>
'ou=USA,dc=broadvox,dc=local',
'filter' => '(objectclass=user)',
'attr_match_list' => [ 'Name',
'EmailAddress',
'RealName',
'WorkPhone',
'Address2'
],
'attr_map' => {'Name' =>
'sAMAccountName',
'EmailAddress' =>
'mail',
'Orginazation' =>
'physicalDeliveryOfficeName',
'RealName' => 'cn',
'ExternalAuthID' =>
'sAMAccountName',
'WorkPhone' =>
'telephoneNumber',
'Address1' =>
'streetAddress',
'City' => 'l',
'State' => 'st',
[rt-users] I am unable to use LDAP
Hello,
I have had some problem getting LDAP to work on my version of RT. I am running
RT version 3.8.2 and the version of RT::Authen::ExternalAuth I installed via
CPAN is 0.08. RT is installed on a CentOS 5.1 OS. I tried using some examples
from a Google search to try and modify RT_SiteConfig.pm, but when I try to log
into the RT Webpage (with an LDAP user), it fails. Beforehand, I did create
the user as a "user" in RT, but left the password blank. Should I set a user
up in RT first before trying to log the user into RT? Here is an example of my
RT_SiteConfig.pm settings. Everytime I try to log in with an LDAP user, I get
"Your username or password is incorrect." Can I setup a log file to track this
as well? Please help and thank you for any assistance.
# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this comamnd:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
# Set( $rtname, 'example.com');
# Set(@Plugins,(qw(Extension::QuickDelete)));
# Set($WebPath, "/rt3");
Set($rtname, "broadvox.local");
Set($Organization, 'broadvox.local');
# Set($CorrespondAddress, 'echat...@broadvox.net');
# Set($CommentAddress, 'echat...@infotelecom.us');
Set($Timezone, 'US/Eastern');
# Set($WebBaseURL, 'http://rt.broadvox.local/');
Set(@Plugins,(qw(RT::Authen::ExternalAuth)));
# Debugging
Set($LogToSyslog, 'info');
Set($LogStackTraces, 'debug');
# Database
# Set($DatabaseType, 'mysql');
# Set($DatabaseUser, 'rt_user');
# Set($DatabasePassword, 'rt_pass');
# Set($DatabaseRTHost, 'localhost');
# External Authentication
Set($ExternalAuthPriority, ['My_LDAP']);
# LDAP
Set($ExternalSettings, {'My_LDAP' => {'type' => 'ldap',
'auth' => 1,
'info' => 1,
'server' =>
'clehbdc01.broadvox.local',
'user' => 'secmanager',
'pass' => '',
'port' => '389',
'base' =>
'ou=USA,dc=broadvox,dc=local',
'filter' => '(objectclass=user)',
'attr_match_list' => [ 'Name',
'EmailAddress',
'RealName',
'WorkPhone',
'Address2'
],
'attr_map' => {'Name' =>
'sAMAccountName',
'EmailAddress' =>
'mail',
'Orginazation' =>
'physicalDeliveryOfficeName',
'RealName' => 'cn',
'ExternalAuthID' =>
'sAMAccountName',
'WorkPhone' =>
'telephoneNumber',
'Address1' =>
'streetAddress',
'City' => 'l',
'State' => 'st',
'Zip' => 'postalCode',
'Country' => 'co'}
}
});
1;
Eric Chatham
MIS Department
Phone: (216) 373-4683
Fax: (216) 373-4669
echat...@broadvox.com
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