Hi All,
In our organizations, we are using RT 4.4 to host around 20 queues. 1. We have created a staff group for each of the queues, who will be responsible for looking into the tickets. Since this group has the same permissions across all queues, I am wondering if we can create a STAFF custom-role(*multi value*) and apply it to all queues and assign the permissions globally for this new Role. If yes, further I would like to automate applying this role whenever a queue is newly created. One more doubt, how can we make this role unavailable at the ticket level 2. Is there any way I can make a multi-value custom role visible at the ticket level but not at the queue level. (the way "Owner" role works, it is single valued role though)? Thanks in Advance!!! Aniket
--------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
