On Fri, 30 Nov 2007 14:01:08 +0100, [EMAIL PROTECTED] said:
First, the Links in the list 10 highest priority tickets I own
disappeared for all users, then i tried some other configurations, and
(at least i thougt) the links worked again for all users. Now i
remarked, that i am the own user who can still use the list with
links.
See the attached mails from August 2006.
--
Keith Edmunds
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On 8/14/06 5:48 PM, Will Maier [EMAIL PROTECTED] wrote:
On Mon, Aug 14, 2006 at 02:48:54PM -0600, Josh Barron wrote:
All they see is plain text for the list
of tickets. I have verified this behavior from my workstation for
all of their accounts.
We just spent half of today trying to hunt this bug down at our
site. It's not necessarily a bug, per se, but it sure is annoying.
I also spent a while with this one today... Thought it was me, but looks
like it's something about modifying the System Saved Search. If you log in
as superuser and edit the At-A-Glance N newest unowned tickets or N
highest priority tickets I own, you should be able to edit the predefined
search itself. I found the problem by choosing the advanced view of the
query.
It showed:
'a__id__/a/TITLE:#',
'a__Subject__/a/TITLE:Subject',
Etc.
In the second (Format) textarea...
I was able to get the correct format by changing these to:
'a href=/Ticket/Display.html?id=__idid__/a/TITLE:#',
'a href=/Ticket/Display.html?id=__idSubject__/a/TITLE:Subject',
And (this was the important part!) Apply the changes and then Click on the
Save button for the [_1] highest priority tickets I own in the Saved
Searches section of the page. Then anyone who hasn't modified their own
At-A-Glance should show the correct information.
It's a problem that once you've put the column linked to Display in the
GUI Format area, you can't tell which of the columns are links and which
aren't and what they're linked to...
Not exactly a solution, but at least a little more information.
Hope it helps,
Erik Peterson
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---BeginMessage---
Thanks Erik
That fixed the problem!!
-Original Message-
From: Peterson, Erik [mailto:[EMAIL PROTECTED]
Sent: Tuesday, August 15, 2006 11:50 AM
To: Josh Barron
Subject: Re: [rt-users] 10 Highest Priority Tickets I own link problems
Josh,
You may need to remove the Attributes entry for those two users. If
you
customize (even if you don't change anything) the At-A-Glance pieces,
they're saved as an entry in the Attributes table. I believe that
they're
something like: Pref-RT::Attribute-27 but that may vary...
If you know the id for those users (say 28 for example), you can find it
with the following SQL:
select id, Name, Description, ObjectType, ContentType from Attributes
where
ObjectId=28 and ObjectType='RT::User';
You can delete the individual Attribute with no other adverse effects.
Delete from Attributes where id=30;
(Use whatever the id really is!)
Then they should show the correct listing.
Hope that helps,
_Erik
On 8/15/06 1:36 PM, Josh Barron [EMAIL PROTECTED] wrote:
Hi everyone.
I've tried to follow some of the basic solutions listed here with no
resolution.
Just to give some more testing information...
I created a new user called RTest, gave the user SU priv's and
assigned
a ticket to him. On his RT at a Glance page, the ticket showed up
successfully and everything worked.
I copied exactly what was listed below by Erik into my RT Advanced
search criteria for the search in question, but the links still do not
show up correctly?
I'm not exactly sure how to start to follow Wills' suggestions.
Restarting the webserver doesn't fix the problem either.
To make it clear, ONLY 2 of the users are having this problem, and
they
have the same permissions as users that are NOT having problems.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Peterson,
Erik
Sent: Monday, August 14, 2006 5:27 PM
To: Will Maier; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 10 Highest Priority Tickets I own link
problems
On 8/14/06 5:48 PM, Will Maier [EMAIL PROTECTED] wrote:
On Mon, Aug 14, 2006 at 02:48:54PM -0600, Josh Barron wrote:
All they see is plain text for the list
of tickets. I have verified this behavior from my workstation for
all of their accounts.
We just spent half
