Sorry to reactivate this thread, but I'm stumped by this. I'm not even
sure what to do to start resolving it.
The problem:
RT 3.6.1: We have four users on this system. In 10 newest unowned tickets, one
user has the ticket number as a link and also a 'take' link; the other
three users have only a
Further information: users who don't see a take link can, in fact, take
tickets by entering the ticket number in the search box, displaying the
ticket and then clicking on the take link at the top of the page.
So it would appear that this is not a permissions issue.
Any more ideas as to how I
: Keith Edmunds [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 08, 2008 11:01 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Missing take link for some users
Further information: users who don't see a take link can, in fact,
take
tickets by entering the ticket number in the search
On Tue, 8 Apr 2008 11:05:29 -0700, [EMAIL PROTECTED] said:
I would do a view source of the rendered HTML to see if the link is
malformed in the output.
That was interesting. The failing user has this in the HTML where the
ticket number goes:
a2949/a
The user that works has (as
On Sun, Feb 24, 2008 at 07:18:25PM +, Keith Edmunds wrote:
Do they have the OwnTicket right for that queue?
Yes, the user (for testing purposes) has full rights.
Maybe those users have different RT at a glance than global RT at a
glance.
Look at the query used in his RT at a glance,
Do they have the OwnTicket right for that queue?
Yes, the user (for testing purposes) has full rights.
Thanks,
Keith
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Any suggestions that could help with this? I had one off-list suggestion
to make sure that the user logged out/in after the permission change,
which was being done.
Thanks,
Keith
RT 3.6.1
We have four users on this system. In 10 newest unowned tickets, one
user has the ticket number as a
Kieth,
Do they have the OwnTicket right for that queue?
Kenn
LBNL
On 2/22/2008 11:45 AM, Keith Edmunds wrote:
Any suggestions that could help with this? I had one off-list suggestion
to make sure that the user logged out/in after the permission change,
which was being done.
RT 3.6.1
We have four users on this system. In 10 newest unowned tickets, one
user has the ticket number as a link and also a 'take' link; the other
three users have only a plain-text ticket number and no take link.
At first I thought this was down to permissions, but I have granted one
use full
