To all,
I am trying to remove the "Describe the Issue" display on the screen where a ticket is created. I went to /****/share/html/Ticket and looked around to see what I could recognise. I found where everything up to the "subject" is set up, but after that, it looks like it goes straight to Custom Fields. Can anyone give me some direction on how to remove the "Describe the Issue" line AND box from the Create a ticket screen? Thank you in advance. Kenn LBNL _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com