Re: [rt-users] Need help with custom field to trigger approvals (RT 4.2)

2015-10-07 Thread Dion Gullotta
Wednesday, 7 October 2015 3:53 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Need help with custom field to trigger approvals (RT 4.2) Hi all, I would like to trigger an approval request with a custom field value. We have set up approvals normally which work great, but we wanted t

[rt-users] Need help with custom field to trigger approvals (RT 4.2)

2015-10-06 Thread Dion Gullotta
Hi all, I would like to trigger an approval request with a custom field value. We have set up approvals normally which work great, but we wanted to be able to set a custom field value to trigger the creation instead. We have a custom field called "Needs Approval" and we have a scrip with the