Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Hello together, I too just ran into the problem described in this thread. Complex layouts tend to lock up Internet Explorer for quite some time, however, I have not tried to trace it down to a specific UI element. As with Christopher, disabling the behavoir line in msie-pie.css hides the problem without affecting functionality so far as I can see it. It does look blockier, as some effects are not applied. Have you any plan how to handle this problem? Of course, I can keep the line in question commented out, but this makes upgrading a pain. Best regards, Torben Nehmer --- Torben Nehmer Diplom Informatiker (FH) Business System Developer CANCOM Deutschland GmbH Messerschmittstr. 20 89343 Scheppach Germany Tel.: +49 8225 - 996-1118 Fax: +49 8225 - 996-41118 torben.neh...@cancom.de www.cancom.de CANCOM Deutschland GmbH Sitz der Gesellschaft: Jettingen-Scheppach HRB 10653 Memmingen Geschäftsführer: Martin Mayr, Tobias Hörmann Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt! This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee! -Ursprüngliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Christopher Lasater Gesendet: Freitag, 8. Juli 2011 16:02 An: Christopher Lasater; rt-users@lists.bestpractical.com Betreff: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Also, if you check out the known issues page (http://css3pie.com/documentation/known-issues/ ) there is a comment about CSS not working properly in the Body element. I removed div#Body from the msie-pie.css file and it seems to work, unfortunately I have no clue what this impacts. It seems to go slower and when you zoom in a bit it chops off some words in drop down boxes. I just went back to commenting out the whole line instead. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 08, 2011 9:38 AM To: Henry Angeles; rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 I never really used IE much, more of a Firefox person, but it looks good. I think a couple things might be blockier, but much better then maxing out a CPU and locking up. I believe the PIE file only affects IE so Firefox users should not be impacted. -Original Message- From: Henry Angeles [mailto:hange...@barenecessities.com] Sent: Friday, July 08, 2011 9:02 AM To: Christopher Lasater; rt-users@lists.bestpractical.com Subject: RE: [rt-users] New install of RT4 crashes Internet Explorer 8 Chris, Did the 'fix' have any detrimental effects ? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Thursday, July 07, 2011 5:40 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 I believe me and a coworker have found the problem, if we comment out the line in the following file the problem goes away. I assume it has to do with the PIE.htc which is at version 1.0beta2 current version is beta4, which I tried and did not help :/ /*behavior: url(/NoAuth/css/images/PIE.htc); */ http://server.net/NoAuth/css/aileron/msie-pie.css The following site does mention an issue with things not being loaded correctly outside of 100% zoom, but it does not mention CPU going to 100%. http://css3pie.com/documentation/known-issues/ -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 1:33 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote: Unfortunately I experience the problem with my local RT4.0.1 but not the issues.bestpractical.com. So its more than just what version of IE you have. When changing the zoom level I can even get it to lock up before logging in. Do you have any config changes on the apache side for issues.bestpractical.com? mod_perl or fastcgi? We're running a very vanilla mod_fastcgi setup, based on the documentation we ship with RT. IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64 I'm on an older IE8 release, but with WinXP for my IE8 machine. Unfortunately, my Win7 machines are already running IE9 for testing. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 9:24 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
On 10/12/2011 03:32 AM, Nehmer Torben wrote: Hello together, I too just ran into the problem described in this thread. Complex layouts tend to lock up Internet Explorer for quite some time, however, I have not tried to trace it down to a specific UI element. As with Christopher, disabling the behavoir line in msie-pie.css hides the problem without affecting functionality so far as I can see it. It does look blockier, as some effects are not applied. Have you any plan how to handle this problem? Of course, I can keep the line in question commented out, but this makes upgrading a pain. We solved this by installing ie9. I think this is an ie8 issue microsoft is not going to fix. Best regards, Torben Nehmer --- Torben Nehmer Diplom Informatiker (FH) Business System Developer CANCOM Deutschland GmbH Messerschmittstr. 20 89343 Scheppach Germany Tel.: +49 8225 - 996-1118 Fax: +49 8225 - 996-41118 torben.neh...@cancom.de www.cancom.de CANCOM Deutschland GmbH Sitz der Gesellschaft: Jettingen-Scheppach HRB 10653 Memmingen Geschäftsführer: Martin Mayr, Tobias Hörmann Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt! This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee! -Ursprüngliche Nachricht- Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Christopher Lasater Gesendet: Freitag, 8. Juli 2011 16:02 An: Christopher Lasater; rt-users@lists.bestpractical.com Betreff: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Also, if you check out the known issues page (http://css3pie.com/documentation/known-issues/ ) there is a comment about CSS not working properly in the Body element. I removed div#Body from the msie-pie.css file and it seems to work, unfortunately I have no clue what this impacts. It seems to go slower and when you zoom in a bit it chops off some words in drop down boxes. I just went back to commenting out the whole line instead. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 08, 2011 9:38 AM To: Henry Angeles; rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 I never really used IE much, more of a Firefox person, but it looks good. I think a couple things might be blockier, but much better then maxing out a CPU and locking up. I believe the PIE file only affects IE so Firefox users should not be impacted. -Original Message- From: Henry Angeles [mailto:hange...@barenecessities.com] Sent: Friday, July 08, 2011 9:02 AM To: Christopher Lasater; rt-users@lists.bestpractical.com Subject: RE: [rt-users] New install of RT4 crashes Internet Explorer 8 Chris, Did the 'fix' have any detrimental effects ? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Thursday, July 07, 2011 5:40 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 I believe me and a coworker have found the problem, if we comment out the line in the following file the problem goes away. I assume it has to do with the PIE.htc which is at version 1.0beta2 current version is beta4, which I tried and did not help :/ /*behavior: url(/NoAuth/css/images/PIE.htc); */ http://server.net/NoAuth/css/aileron/msie-pie.css The following site does mention an issue with things not being loaded correctly outside of 100% zoom, but it does not mention CPU going to 100%. http://css3pie.com/documentation/known-issues/ -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 1:33 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote: Unfortunately I experience the problem with my local RT4.0.1 but not the issues.bestpractical.com. So its more than just what version of IE you have. When changing the zoom level I can even get it to lock up before logging in. Do you have any config changes on the apache side for issues.bestpractical.com? mod_perl or fastcgi? We're running a very vanilla mod_fastcgi setup, based on the documentation we ship with RT. IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64 I'm on an older IE8 release, but with WinXP for my IE8 machine. Unfortunately, my Win7 machines are already running IE9 for testing. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Chris, Did the 'fix' have any detrimental effects ? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Thursday, July 07, 2011 5:40 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 I believe me and a coworker have found the problem, if we comment out the line in the following file the problem goes away. I assume it has to do with the PIE.htc which is at version 1.0beta2 current version is beta4, which I tried and did not help :/ /*behavior: url(/NoAuth/css/images/PIE.htc); */ http://server.net/NoAuth/css/aileron/msie-pie.css The following site does mention an issue with things not being loaded correctly outside of 100% zoom, but it does not mention CPU going to 100%. http://css3pie.com/documentation/known-issues/ -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 1:33 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote: Unfortunately I experience the problem with my local RT4.0.1 but not the issues.bestpractical.com. So its more than just what version of IE you have. When changing the zoom level I can even get it to lock up before logging in. Do you have any config changes on the apache side for issues.bestpractical.com? mod_perl or fastcgi? We're running a very vanilla mod_fastcgi setup, based on the documentation we ship with RT. IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64 I'm on an older IE8 release, but with WinXP for my IE8 machine. Unfortunately, my Win7 machines are already running IE9 for testing. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 9:24 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote: Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the problem disappears. I'm trying to figure out what IE is doing differently than Firefox/Chome. Unfortunately, I'm unable to replicate this with IE8 on issues.bestpractical.com. I can believe that IE has issues with zooming, but without being able to replicate it, it's hard to fix. Can you tell us more about your specific version of IE and windows versions. There are too many variables at play with IE -kevin On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater [1]clasa...@taleo.com wrote: Hey Sean, Does zooming make the problem worse or do we have different issues? -Original Message- From: [2]rt-users-boun...@lists.bestpractical.com [mailto:[3]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:20 PM To: [4]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100% everything works fine. The second I try to zoom its freezes and if I am at 115%, which was my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy in Firefox without experiencing any problems. -Original Message- From: [5]rt-users-boun...@lists.bestpractical.com [mailto:[6]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:04 PM To: [7]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost [8]server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, '[9]server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , [10]server.example.com:80); Set ($WebURL , [11]http://server.example.com/;); Set ($WebDomain, [12
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
I believe me and a coworker have found the problem, if we comment out the line in the following file the problem goes away. I assume it has to do with the PIE.htc which is at version 1.0beta2 current version is beta4, which I tried and did not help :/ /*behavior: url(/NoAuth/css/images/PIE.htc); */ http://server.net/NoAuth/css/aileron/msie-pie.css The following site does mention an issue with things not being loaded correctly outside of 100% zoom, but it does not mention CPU going to 100%. http://css3pie.com/documentation/known-issues/ -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 1:33 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote: Unfortunately I experience the problem with my local RT4.0.1 but not the issues.bestpractical.com. So its more than just what version of IE you have. When changing the zoom level I can even get it to lock up before logging in. Do you have any config changes on the apache side for issues.bestpractical.com? mod_perl or fastcgi? We're running a very vanilla mod_fastcgi setup, based on the documentation we ship with RT. IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64 I'm on an older IE8 release, but with WinXP for my IE8 machine. Unfortunately, my Win7 machines are already running IE9 for testing. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 9:24 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote: Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the problem disappears. I'm trying to figure out what IE is doing differently than Firefox/Chome. Unfortunately, I'm unable to replicate this with IE8 on issues.bestpractical.com. I can believe that IE has issues with zooming, but without being able to replicate it, it's hard to fix. Can you tell us more about your specific version of IE and windows versions. There are too many variables at play with IE -kevin On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater [1]clasa...@taleo.com wrote: Hey Sean, Does zooming make the problem worse or do we have different issues? -Original Message- From: [2]rt-users-boun...@lists.bestpractical.com [mailto:[3]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:20 PM To: [4]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100% everything works fine. The second I try to zoom its freezes and if I am at 115%, which was my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy in Firefox without experiencing any problems. -Original Message- From: [5]rt-users-boun...@lists.bestpractical.com [mailto:[6]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:04 PM To: [7]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost [8]server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, '[9]server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , [10]server.example.com:80); Set ($WebURL , [11]http://server.example.com/;); Set ($WebDomain, [12]server.example.com); Obviosly I changed my servername to [13]server.example.com all FQDN -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBThNCMHUEnna91A87AQjh5wf/UDuwf+y+PcLFxlPrdOn9jYykKSzjfWKg qJZnBcc7DK+OM/XES0puVrfj5B6pKrOSc50kx22GQez0L8fyTbKxEHUcIzTpIrEK dq8sqgUDBPjSYXSGxDOBxkubvzelEKBdHhYsrVeYTpkNaha+UESd13cImn8ucnzS
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
On Mon, Jul 04, 2011 at 11:16:55PM +0100, Gavin Henry wrote: On 1 July 2011 17:21, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Jul 01, 2011 at 11:28:42AM +0100, Sean McDaid wrote: Yeah I can't recreate the issue there, perhaps I haven't created a large enough ticket. More likely though it is my configuration or data migration - I had to upgrade from 3.6 - 4.0 in one go. Is there some way to migrate a 3.6 database directly to 4.0 and then simply hook this into a RT 4.0 install? This was done manually which I'm skeptical about. Just read all the instructions in README and docs/UPGRADING-(3.6|3.8|4.0) and make sure you follow all them, there are mysql specific upgrades AND schema and content changes, all of which must be done. issues.bestpractical.com has been upgraded for many many years So it's OK to do this? We're on 3.8.10 and have a new 4.0.1 fresh install and are re-creating all queues/users etc. and leaving behind all tickets. Can we/should upgrade our 3.8.10 instead? Of course it's OK to keep your ticket data. We spent a lot of time working on upgrade scripts and documentation. -kevin pgpMwDpB8aFyj.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote: Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the problem disappears. I'm trying to figure out what IE is doing differently than Firefox/Chome. Unfortunately, I'm unable to replicate this with IE8 on issues.bestpractical.com. I can believe that IE has issues with zooming, but without being able to replicate it, it's hard to fix. Can you tell us more about your specific version of IE and windows versions. There are too many variables at play with IE -kevin On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater [1]clasa...@taleo.com wrote: Hey Sean, Does zooming make the problem worse or do we have different issues? -Original Message- From: [2]rt-users-boun...@lists.bestpractical.com [mailto:[3]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:20 PM To: [4]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100% everything works fine. The second I try to zoom its freezes and if I am at 115%, which was my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy in Firefox without experiencing any problems. -Original Message- From: [5]rt-users-boun...@lists.bestpractical.com [mailto:[6]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:04 PM To: [7]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost [8]server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, '[9]server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , [10]server.example.com:80); Set ($WebURL , [11]http://server.example.com/;); Set ($WebDomain, [12]server.example.com); Obviosly I changed my servername to [13]server.example.com all FQDN pgpzflmGDkV3f.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Unfortunately I experience the problem with my local RT4.0.1 but not the issues.bestpractical.com. So its more than just what version of IE you have. When changing the zoom level I can even get it to lock up before logging in. Do you have any config changes on the apache side for issues.bestpractical.com? mod_perl or fastcgi? IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64 -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 9:24 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote: Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the problem disappears. I'm trying to figure out what IE is doing differently than Firefox/Chome. Unfortunately, I'm unable to replicate this with IE8 on issues.bestpractical.com. I can believe that IE has issues with zooming, but without being able to replicate it, it's hard to fix. Can you tell us more about your specific version of IE and windows versions. There are too many variables at play with IE -kevin On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater [1]clasa...@taleo.com wrote: Hey Sean, Does zooming make the problem worse or do we have different issues? -Original Message- From: [2]rt-users-boun...@lists.bestpractical.com [mailto:[3]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:20 PM To: [4]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100% everything works fine. The second I try to zoom its freezes and if I am at 115%, which was my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy in Firefox without experiencing any problems. -Original Message- From: [5]rt-users-boun...@lists.bestpractical.com [mailto:[6]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:04 PM To: [7]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost [8]server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, '[9]server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , [10]server.example.com:80); Set ($WebURL , [11]http://server.example.com/;); Set ($WebDomain, [12]server.example.com); Obviosly I changed my servername to [13]server.example.com all FQDN PGP.sig Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote: Unfortunately I experience the problem with my local RT4.0.1 but not the issues.bestpractical.com. So its more than just what version of IE you have. When changing the zoom level I can even get it to lock up before logging in. Do you have any config changes on the apache side for issues.bestpractical.com? mod_perl or fastcgi? We're running a very vanilla mod_fastcgi setup, based on the documentation we ship with RT. IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64 I'm on an older IE8 release, but with WinXP for my IE8 machine. Unfortunately, my Win7 machines are already running IE9 for testing. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 9:24 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote: Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the problem disappears. I'm trying to figure out what IE is doing differently than Firefox/Chome. Unfortunately, I'm unable to replicate this with IE8 on issues.bestpractical.com. I can believe that IE has issues with zooming, but without being able to replicate it, it's hard to fix. Can you tell us more about your specific version of IE and windows versions. There are too many variables at play with IE -kevin On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater [1]clasa...@taleo.com wrote: Hey Sean, Does zooming make the problem worse or do we have different issues? -Original Message- From: [2]rt-users-boun...@lists.bestpractical.com [mailto:[3]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:20 PM To: [4]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100% everything works fine. The second I try to zoom its freezes and if I am at 115%, which was my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy in Firefox without experiencing any problems. -Original Message- From: [5]rt-users-boun...@lists.bestpractical.com [mailto:[6]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:04 PM To: [7]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost [8]server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, '[9]server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , [10]server.example.com:80); Set ($WebURL , [11]http://server.example.com/;); Set ($WebDomain, [12]server.example.com); Obviosly I changed my servername to [13]server.example.com all FQDN -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBThNCMHUEnna91A87AQjh5wf/UDuwf+y+PcLFxlPrdOn9jYykKSzjfWKg qJZnBcc7DK+OM/XES0puVrfj5B6pKrOSc50kx22GQez0L8fyTbKxEHUcIzTpIrEK dq8sqgUDBPjSYXSGxDOBxkubvzelEKBdHhYsrVeYTpkNaha+UESd13cImn8ucnzS ywTKHGibrxc6oAk6xj8/IPQCZuaQcQyeGB/jB4M8PJjR93Tn7a/V/Cnyi3blvYHl eQxo9uKnTJPYXGEhtJd623HPWre45dJ9IHwtAMcmen5ik+5QeMVt898bh7kkdAbg eOSPOJkWcalITLChCUYgOqMp7sXqH53m1WaJcHz3nlhuHjZqZy70bw== =OSD3 -END PGP SIGNATURE- 2011 Training: http://bestpractical.com/services/training.html pgpgeO2nZ6d6b.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Sort of unrelated to RT4, but I noticed one of my HR machines with IE8 quit working at http://www.openerp.com/products/hr. It would just crash the page (sit there loading forever, never finish). The page previously worked for them. Sounded similar to the problems I've seen reported here. I installed Chrome to get around the issue, I *assumed* some patch just came out for IE that caused this problem, but hadn't had time to look at the history of IE patches on the affected machine. On Tue, Jul 5, 2011 at 10:32 AM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote: Unfortunately I experience the problem with my local RT4.0.1 but not the issues.bestpractical.com. So its more than just what version of IE you have. When changing the zoom level I can even get it to lock up before logging in. Do you have any config changes on the apache side for issues.bestpractical.com? mod_perl or fastcgi? We're running a very vanilla mod_fastcgi setup, based on the documentation we ship with RT. IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64 I'm on an older IE8 release, but with WinXP for my IE8 machine. Unfortunately, my Win7 machines are already running IE9 for testing. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 9:24 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote: Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the problem disappears. I'm trying to figure out what IE is doing differently than Firefox/Chome. Unfortunately, I'm unable to replicate this with IE8 on issues.bestpractical.com. I can believe that IE has issues with zooming, but without being able to replicate it, it's hard to fix. Can you tell us more about your specific version of IE and windows versions. There are too many variables at play with IE -kevin On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater [1] clasa...@taleo.com wrote: Hey Sean, Does zooming make the problem worse or do we have different issues? -Original Message- From: [2]rt-users-boun...@lists.bestpractical.com [mailto:[3]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:20 PM To: [4]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100% everything works fine. The second I try to zoom its freezes and if I am at 115%, which was my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy in Firefox without experiencing any problems. -Original Message- From: [5]rt-users-boun...@lists.bestpractical.com [mailto:[6]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:04 PM To: [7]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost [8]server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, '[9]server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , [10]server.example.com:80); Set ($WebURL , [11]http://server.example.com/;); Set ($WebDomain, [12]server.example.com); Obviosly I changed my servername to [13]server.example.com all FQDN -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBThNCMHUEnna91A87AQjh5wf/UDuwf+y+PcLFxlPrdOn9jYykKSzjfWKg qJZnBcc7DK+OM/XES0puVrfj5B6pKrOSc50kx22GQez0L8fyTbKxEHUcIzTpIrEK dq8sqgUDBPjSYXSGxDOBxkubvzelEKBdHhYsrVeYTpkNaha+UESd13cImn8ucnzS ywTKHGibrxc6oAk6xj8/IPQCZuaQcQyeGB/jB4M8PJjR93Tn7a/V/Cnyi3blvYHl eQxo9uKnTJPYXGEhtJd623HPWre45dJ9IHwtAMcmen5ik+5QeMVt898bh7kkdAbg eOSPOJkWcalITLChCUYgOqMp7sXqH53m1WaJcHz3nlhuHjZqZy70bw== =OSD3 -END PGP SIGNATURE
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the problem disappears. I'm trying to figure out what IE is doing differently than Firefox/Chome. Sean On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater clasa...@taleo.comwrote: Hey Sean, Does zooming make the problem worse or do we have different issues? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:20 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100% everything works fine. The second I try to zoom its freezes and if I am at 115%, which was my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy in Firefox without experiencing any problems. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:04 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, 'server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , server.example.com:80); Set ($WebURL , http://server.example.com/;); Set ($WebDomain, server.example.com); Obviosly I changed my servername to server.example.com all FQDN 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote: Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the problem disappears. I'm trying to figure out what IE is doing differently than Firefox/Chome. Sean As crazy as it seems, IE may actually have a bug. :) I know that Firefox and Chrome have their share of bugs. Of course, if there is a workaround in RT that may be faster than waiting for IE to be patched. Cheers, Ken 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
On 1 July 2011 17:21, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Jul 01, 2011 at 11:28:42AM +0100, Sean McDaid wrote: Yeah I can't recreate the issue there, perhaps I haven't created a large enough ticket. More likely though it is my configuration or data migration - I had to upgrade from 3.6 - 4.0 in one go. Is there some way to migrate a 3.6 database directly to 4.0 and then simply hook this into a RT 4.0 install? This was done manually which I'm skeptical about. Just read all the instructions in README and docs/UPGRADING-(3.6|3.8|4.0) and make sure you follow all them, there are mysql specific upgrades AND schema and content changes, all of which must be done. issues.bestpractical.com has been upgraded for many many years -kevin So it's OK to do this? We're on 3.8.10 and have a new 4.0.1 fresh install and are re-creating all queues/users etc. and leaving behind all tickets. Can we/should upgrade our 3.8.10 instead? Thanks. -- http://www.suretecsystems.com/services/openldap/ http://www.surevoip.co.uk 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Hey Sean, Does zooming make the problem worse or do we have different issues? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:20 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100% everything works fine. The second I try to zoom its freezes and if I am at 115%, which was my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy in Firefox without experiencing any problems. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:04 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, 'server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , server.example.com:80); Set ($WebURL , http://server.example.com/;); Set ($WebDomain, server.example.com); Obviosly I changed my servername to server.example.com all FQDN PGP.sig Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Yeah I can't recreate the issue there, perhaps I haven't created a large enough ticket. More likely though it is my configuration or data migration - I had to upgrade from 3.6 - 4.0 in one go. Is there some way to migrate a 3.6 database directly to 4.0 and then simply hook this into a RT 4.0 install? This was done manually which I'm skeptical about. Thanks Sean On Wed, Jun 29, 2011 at 10:23:06PM +0100, Sean McDaid wrote: The ticket I am using as test case is a new ticket in the RT 4.0.1 installation. Make say 15 comments with 20 lines of text, within some of these comments keep the quoted text. Also to the comments add some attachments of different formats. Also add some transactions changing status/owner/impact/category etc. This should create a relatively large ticket - load this up with IE8 with scripting enabled. This takes a very long time, and window resizing also affects it. Would you find a ticket on issues.bestpractical.com (login using guest/guest) which shows the problem you're seeing? That will allow us to compare apples to apples. Thanks -kevin Sean OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off the scripts the problem is solved. Can you provide a simple test case that we can use to reproduce the problem? Thomas 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
On Fri, Jul 01, 2011 at 11:28:42AM +0100, Sean McDaid wrote: Yeah I can't recreate the issue there, perhaps I haven't created a large enough ticket. More likely though it is my configuration or data migration - I had to upgrade from 3.6 - 4.0 in one go. Is there some way to migrate a 3.6 database directly to 4.0 and then simply hook this into a RT 4.0 install? This was done manually which I'm skeptical about. Just read all the instructions in README and docs/UPGRADING-(3.6|3.8|4.0) and make sure you follow all them, there are mysql specific upgrades AND schema and content changes, all of which must be done. issues.bestpractical.com has been upgraded for many many years -kevin On Wed, Jun 29, 2011 at 10:23:06PM +0100, Sean McDaid wrote: The ticket I am using as test case is a new ticket in the RT 4.0.1 installation. Make say 15 comments with 20 lines of text, within some of these comments keep the quoted text. Also to the comments add some attachments of different formats. Also add some transactions changing status/owner/impact/category etc. This should create a relatively large ticket - load this up with IE8 with scripting enabled. This takes a very long time, and window resizing also affects it. Would you find a ticket on [1]issues.bestpractical.com (login using guest/guest) which shows the problem you're seeing? That will allow us to compare apples to apples. Thanks -kevin Sean OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off the scripts the problem is solved. Can you provide a simple test case that we can use to reproduce the problem? Thomas 2011 Training: [2]http://bestpractical.com/services/training.html References Visible links 1. http://issues.bestpractical.com/ 2. http://bestpractical.com/services/training.html pgpGXIKf0lXfy.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
I have the same problem. I had rt4.0.0 and upgraded to 4.0.1 and I get similar issues in both. Firefox works fine, but IE8.0 seems to have issues just going to the RT at a glance page I start getting problems. 4.0.0 would work for a while and eventually lock up, 4.0.1 seems to lock up pretty quickly after I log in, sometimes before I have a chance to go to a ticket. Just like others have said, if I disable active scripts then it works fine. If I re-enable them it pretty much dies within a page or two. Debugging on RT does not show anything exciting. How can I log into issues.bestpractical.com? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, July 01, 2011 12:21 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Fri, Jul 01, 2011 at 11:28:42AM +0100, Sean McDaid wrote: Yeah I can't recreate the issue there, perhaps I haven't created a large enough ticket. More likely though it is my configuration or data migration - I had to upgrade from 3.6 - 4.0 in one go. Is there some way to migrate a 3.6 database directly to 4.0 and then simply hook this into a RT 4.0 install? This was done manually which I'm skeptical about. Just read all the instructions in README and docs/UPGRADING-(3.6|3.8|4.0) and make sure you follow all them, there are mysql specific upgrades AND schema and content changes, all of which must be done. issues.bestpractical.com has been upgraded for many many years -kevin PGP.sig Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
On Fri, Jul 01, 2011 at 02:18:15PM -0400, Christopher Lasater wrote: I have the same problem. I had rt4.0.0 and upgraded to 4.0.1 and I get similar issues in both. Firefox works fine, but IE8.0 seems to have issues just going to the RT at a glance page I start getting problems. 4.0.0 would work for a while and eventually lock up, 4.0.1 seems to lock up pretty quickly after I log in, sometimes before I have a chance to go to a ticket. Just like others have said, if I disable active scripts then it works fine. If I re-enable them it pretty much dies within a page or two. Debugging on RT does not show anything exciting. How can I log into issues.bestpractical.com? As I mentioned earlier in the thread, guest/guest -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, July 01, 2011 12:21 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Fri, Jul 01, 2011 at 11:28:42AM +0100, Sean McDaid wrote: Yeah I can't recreate the issue there, perhaps I haven't created a large enough ticket. More likely though it is my configuration or data migration - I had to upgrade from 3.6 - 4.0 in one go. Is there some way to migrate a 3.6 database directly to 4.0 and then simply hook this into a RT 4.0 install? This was done manually which I'm skeptical about. Just read all the instructions in README and docs/UPGRADING-(3.6|3.8|4.0) and make sure you follow all them, there are mysql specific upgrades AND schema and content changes, all of which must be done. issues.bestpractical.com has been upgraded for many many years -kevin -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBTg4PZ3UEnna91A87AQiZmQgAzzgdzpdyHs2g0F6tklgaRqvqMRKVm+HI d1CJbycp9WJcoEybvqFOniR3R9GZZ7BwKL6AiTZpSaGJ8uetbcpmUafqnrmDmPFq qgvtSi0xaYWT/T4XkJIR0GOWHig/f1VFtLZL30ni2TrnJQKW5qoTPs9cbVIKx2pN mXCmTm8cEFR3yuP8nanM60wtQ7g+Y5k3gT8ZsZ+fo6KC+OKkbOj9QlWLGtsPYa9q EjtE6SmZns18qSoSPujYeu7NHVbCv4FyBk/Vk/wuttkrSRkyFTOeFoFboTnljB3f omSzxWsCk9g/2mAfQzb78VfKgHmXx7s17hoGzcTjM87oyRk4f4lGcA== =rY5r -END PGP SIGNATURE- pgpNRZ18wmY7j.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
I do not have any problems with the issues.bestpractical.com and IE8. Are there any settings there that might make it more stable? My original install was 4.0.0 and I ran the rt-setup-database command and read through all the upgrade documentation. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, July 01, 2011 2:31 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Fri, Jul 01, 2011 at 02:18:15PM -0400, Christopher Lasater wrote: I have the same problem. I had rt4.0.0 and upgraded to 4.0.1 and I get similar issues in both. Firefox works fine, but IE8.0 seems to have issues just going to the RT at a glance page I start getting problems. 4.0.0 would work for a while and eventually lock up, 4.0.1 seems to lock up pretty quickly after I log in, sometimes before I have a chance to go to a ticket. Just like others have said, if I disable active scripts then it works fine. If I re-enable them it pretty much dies within a page or two. Debugging on RT does not show anything exciting. How can I log into issues.bestpractical.com? As I mentioned earlier in the thread, guest/guest -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, July 01, 2011 12:21 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Fri, Jul 01, 2011 at 11:28:42AM +0100, Sean McDaid wrote: Yeah I can't recreate the issue there, perhaps I haven't created a large enough ticket. More likely though it is my configuration or data migration - I had to upgrade from 3.6 - 4.0 in one go. Is there some way to migrate a 3.6 database directly to 4.0 and then simply hook this into a RT 4.0 install? This was done manually which I'm skeptical about. Just read all the instructions in README and docs/UPGRADING-(3.6|3.8|4.0) and make sure you follow all them, there are mysql specific upgrades AND schema and content changes, all of which must be done. issues.bestpractical.com has been upgraded for many many years -kevin -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBTg4PZ3UEnna91A87AQiZmQgAzzgdzpdyHs2g0F6tklgaRqvqMRKVm+HI d1CJbycp9WJcoEybvqFOniR3R9GZZ7BwKL6AiTZpSaGJ8uetbcpmUafqnrmDmPFq qgvtSi0xaYWT/T4XkJIR0GOWHig/f1VFtLZL30ni2TrnJQKW5qoTPs9cbVIKx2pN mXCmTm8cEFR3yuP8nanM60wtQ7g+Y5k3gT8ZsZ+fo6KC+OKkbOj9QlWLGtsPYa9q EjtE6SmZns18qSoSPujYeu7NHVbCv4FyBk/Vk/wuttkrSRkyFTOeFoFboTnljB3f omSzxWsCk9g/2mAfQzb78VfKgHmXx7s17hoGzcTjM87oyRk4f4lGcA== =rY5r -END PGP SIGNATURE- PGP.sig Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
On Fri, Jul 01, 2011 at 02:49:03PM -0400, Christopher Lasater wrote: I do not have any problems with the issues.bestpractical.com and IE8. Are there any settings there that might make it more stable? My original install was 4.0.0 and I ran the rt-setup-database command and read through all the upgrade documentation. You've not told us anything about your configuration, which means I can't really compare issues.bestpractical.com to your install. issues.bestpractical.com is a pretty vanilla install of RT. Tell us more about how you've configured RT -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, July 01, 2011 2:31 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Fri, Jul 01, 2011 at 02:18:15PM -0400, Christopher Lasater wrote: I have the same problem. I had rt4.0.0 and upgraded to 4.0.1 and I get similar issues in both. Firefox works fine, but IE8.0 seems to have issues just going to the RT at a glance page I start getting problems. 4.0.0 would work for a while and eventually lock up, 4.0.1 seems to lock up pretty quickly after I log in, sometimes before I have a chance to go to a ticket. Just like others have said, if I disable active scripts then it works fine. If I re-enable them it pretty much dies within a page or two. Debugging on RT does not show anything exciting. How can I log into issues.bestpractical.com? As I mentioned earlier in the thread, guest/guest -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, July 01, 2011 12:21 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Fri, Jul 01, 2011 at 11:28:42AM +0100, Sean McDaid wrote: Yeah I can't recreate the issue there, perhaps I haven't created a large enough ticket. More likely though it is my configuration or data migration - I had to upgrade from 3.6 - 4.0 in one go. Is there some way to migrate a 3.6 database directly to 4.0 and then simply hook this into a RT 4.0 install? This was done manually which I'm skeptical about. Just read all the instructions in README and docs/UPGRADING-(3.6|3.8|4.0) and make sure you follow all them, there are mysql specific upgrades AND schema and content changes, all of which must be done. issues.bestpractical.com has been upgraded for many many years pgpVxRQ8eUJh9.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, 'server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , server.example.com:80); Set ($WebURL , http://server.example.com/;); Set ($WebDomain, server.example.com); Obviosly I changed my servername to server.example.com all FQDN PGP.sig Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100% everything works fine. The second I try to zoom its freezes and if I am at 115%, which was my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy in Firefox without experiencing any problems. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:04 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, 'server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , server.example.com:80); Set ($WebURL , http://server.example.com/;); Set ($WebDomain, server.example.com); Obviosly I changed my servername to server.example.com all FQDN PGP.sig Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
[rt-users] New install of RT4 crashes Internet Explorer 8
I have installed Request Tracker 4.0.0 on CentOS release 5.6. The database is MySQL 5 which is running remotely from the RT instance. When I create a very large ticket or open a migrated large ticket with Firefox there are no problems. But when I open the same ticket with IE8, it either crashes or takes a very long time to open. If the ticket loads and I resize the IE window or scroll up and down the window again freezes. I have check the RT logs in Debug when loading from both Firefox and IE and don't see any differences. I also thought it might have been a problem with the migrated data from RT 3.6 but this issue is happening with newly created tickets. Does anyone have an Idea what may be happening here? Thanks Sean 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
Hi Christopher, That actually seems like the issue. From Internet Options I've turned off Scripting and the problem is no-longer present. I'll upgrade to the new release to see if that resolves issue. Regards Sean On Wed, Jun 29, 2011 at 4:05 PM, Christopher Lasater clasa...@taleo.comwrote: Hey Sean, Did you check out the new release 4.0.1. One of the bug fixes is: ** ** Javascript fixes for IE8 in the admin UI. ** ** Might help you out. ** ** *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Sean McDaid *Sent:* Wednesday, June 29, 2011 9:35 AM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] New install of RT4 crashes Internet Explorer 8 ** ** I have installed Request Tracker 4.0.0 on CentOS release 5.6. The database is MySQL 5 which is running remotely from the RT instance. When I create a very large ticket or open a migrated large ticket with Firefox there are no problems. But when I open the same ticket with IE8, it either crashes or takes a very long time to open. If the ticket loads and I resize the IE window or scroll up and down the window again freezes. I have check the RT logs in Debug when loading from both Firefox and IE and don't see any differences. I also thought it might have been a problem with the migrated data from RT 3.6 but this issue is happening with newly created tickets. Does anyone have an Idea what may be happening here? Thanks Sean 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off the scripts the problem is solved. Sean On Wed, Jun 29, 2011 at 4:43 PM, Sean McDaid seanmcdaid2...@gmail.comwrote: Hi Christopher, That actually seems like the issue. From Internet Options I've turned off Scripting and the problem is no-longer present. I'll upgrade to the new release to see if that resolves issue. Regards Sean On Wed, Jun 29, 2011 at 4:05 PM, Christopher Lasater clasa...@taleo.comwrote: Hey Sean, Did you check out the new release 4.0.1. One of the bug fixes is: ** ** Javascript fixes for IE8 in the admin UI. ** ** Might help you out. ** ** *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Sean McDaid *Sent:* Wednesday, June 29, 2011 9:35 AM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] New install of RT4 crashes Internet Explorer 8 ** ** I have installed Request Tracker 4.0.0 on CentOS release 5.6. The database is MySQL 5 which is running remotely from the RT instance. When I create a very large ticket or open a migrated large ticket with Firefox there are no problems. But when I open the same ticket with IE8, it either crashes or takes a very long time to open. If the ticket loads and I resize the IE window or scroll up and down the window again freezes. I have check the RT logs in Debug when loading from both Firefox and IE and don't see any differences. I also thought it might have been a problem with the migrated data from RT 3.6 but this issue is happening with newly created tickets. Does anyone have an Idea what may be happening here? Thanks Sean 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off the scripts the problem is solved. Can you provide a simple test case that we can use to reproduce the problem? Thomas 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
The ticket I am using as test case is a new ticket in the RT 4.0.1 installation. Make say 15 comments with 20 lines of text, within some of these comments keep the quoted text. Also to the comments add some attachments of different formats. Also add some transactions changing status/owner/impact/category etc. This should create a relatively large ticket - load this up with IE8 with scripting enabled. This takes a very long time, and window resizing also affects it. Sean OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off the scripts the problem is solved. Can you provide a simple test case that we can use to reproduce the problem? Thomas 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
On Wed, Jun 29, 2011 at 10:23:06PM +0100, Sean McDaid wrote: The ticket I am using as test case is a new ticket in the RT 4.0.1 installation. Make say 15 comments with 20 lines of text, within some of these comments keep the quoted text. Also to the comments add some attachments of different formats. Also add some transactions changing status/owner/impact/category etc. This should create a relatively large ticket - load this up with IE8 with scripting enabled. This takes a very long time, and window resizing also affects it. Would you find a ticket on issues.bestpractical.com (login using guest/guest) which shows the problem you're seeing? That will allow us to compare apples to apples. Thanks -kevin Sean OK so I've upgraded to 4.0.1 and the issue persists. Again when I turn off the scripts the problem is solved. Can you provide a simple test case that we can use to reproduce the problem? Thomas 2011 Training: http://bestpractical.com/services/training.html pgpMnpTR8wMsi.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
