You need a scrip which sends an email when a ticket is created. The
default RT installation includes scrips to email a queue's Admin CCs. The
easiest way to achieve what you have asked is to assign the relevant users
as Admin CCs in the queue settings.
On 4 August 2014 21:27, niraj wrote:
> H
Hi
I want that when Anybody logged the ticket e-mail should go to
particular user (mostly admin).
How can I set the same ???
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