Hi Kenn,
Thanks for your response.
The requestors are not set up as privileged users, I was under the impression that they didn't need to be. I tested setting up the requestors as privileged users, but it appeared to give them too many rights by default.
You said you grant SeeQueue to everyone
Hi,
As a summary of what I am trying to achieve, I want users (all on-site) to submit their problems via the self service page, and I want them to be able to see their own open and closed tickets. I do not want them to be able to view anyone else's tickets at this stage.
I have spent quite a
Hi,
I installed Ubuntu server (Dapper 6.06), and then followed the instructions at http://howtoforums.net/viewtopic.php?t=48
regarding how to set up RT.
The software used (Request-Tracker3.4, Apache2, Postfix PostgreSql-7.4) were all installed from packages.
I have logged onto RT as root and
