[rt-users] Notification sent to requestor even when squelched

2015-06-22 Thread Marcos Orallo
Hi all, I manage an RT 4.2.11 deployment using Debian Wheezy, Apache 2.2, mod_fcgid Today we had a very concerning issue regarding a notification being sent to a requestor even when it had been explicitly unchecked in the recipients list. At first I didn't believe the user, but then I found this

Re: [rt-users] Notification sent to requestor even when squelched

2015-06-22 Thread Todd Wade
On 6/22/15 1:10 PM, Marcos Orallo wrote: It's a big problem for us if we cannot fully trust the platform to not spread confidential information to unintended recipients. Along with Alex's suggestions / questions, it sounds like this workflow would benefit from the comment functionality.

Re: [rt-users] Notification sent to requestor even when squelched

2015-06-22 Thread Alex Vandiver
On Mon, 22 Jun 2015 19:10:50 +0200 Marcos Orallo m_ora...@yahoo.es wrote: I manage an RT 4.2.11 deployment using Debian Wheezy, Apache 2.2, mod_fcgid Today we had a very concerning issue regarding a notification being sent to a requestor even when it had been explicitly unchecked in the

Re: [rt-users] Notification sent to requestor even when squelched

2015-06-22 Thread Marcos Orallo
Hi Alex, Thanks for your reply. My comments inline. 2015-06-22 19:46 GMT+02:00 Alex Vandiver a...@chmrr.net: On Mon, 22 Jun 2015 19:10:50 +0200 Marcos Orallo m_ora...@yahoo.es wrote: I manage an RT 4.2.11 deployment using Debian Wheezy, Apache 2.2, mod_fcgid Today we had a very

Re: [rt-users] Notification sent to requestor even when squelched

2015-06-22 Thread Marcos Orallo
Hi Todd, Thank you for the suggestion. However, in this case, it was a Reply with One-Time-CCs, so I guess a Comment is not the best option. Moreover, we don't have control of the mail domain, and you wouldn't believe the bureaucracy and delay to get a mail alias for comments. It's true that our