Re: [rt-users] Notify when ticket transferred into queue
Thanks. That turned out to be the right answer. On Fri, Feb 27, 2015 at 7:22 PM, Alex Peters wrote: > I'm guessing that your scrip is set to run in "Transaction Create" mode. > > By changing your scrip to run in "Transaction Batch" mode, the queue > change will have already completed. This should cause "AdminCcs" to refer > to the correct people when the scrip then runs. > > On Thu, 19 Feb 2015 at 05:23 Bryn Kanar wrote: > >> Hello -- >> >> I'm trying to figure out how to notify members of a queue when a ticket >> is transferred into their queue. I've tried using "On Queue Change Notify >> AdminCcs" but that sends notification to the AdminCcs of the queue the >> ticket is being transfered FROM. I need to notify AminCcs of the queue the >> ticket is being transferred INTO. Any suggestions appreciated. Thank you. >> >> >> Bryn Kanar >> University of California, Santa Cruz >> >
Re: [rt-users] Notify when ticket transferred into queue
I'm guessing that your scrip is set to run in "Transaction Create" mode. By changing your scrip to run in "Transaction Batch" mode, the queue change will have already completed. This should cause "AdminCcs" to refer to the correct people when the scrip then runs. On Thu, 19 Feb 2015 at 05:23 Bryn Kanar wrote: > Hello -- > > I'm trying to figure out how to notify members of a queue when a ticket is > transferred into their queue. I've tried using "On Queue Change Notify > AdminCcs" but that sends notification to the AdminCcs of the queue the > ticket is being transfered FROM. I need to notify AminCcs of the queue the > ticket is being transferred INTO. Any suggestions appreciated. Thank you. > > > Bryn Kanar > University of California, Santa Cruz >
[rt-users] Notify when ticket transferred into queue
Hello -- I'm trying to figure out how to notify members of a queue when a ticket is transferred into their queue. I've tried using "On Queue Change Notify AdminCcs" but that sends notification to the AdminCcs of the queue the ticket is being transfered FROM. I need to notify AminCcs of the queue the ticket is being transferred INTO. Any suggestions appreciated. Thank you. Bryn Kanar University of California, Santa Cruz
