At the risk of being boring or irritating, can anyone suggest any steps I can take to try to isolate the problem detailed below?
I've removed all customisation; I've tried reassigning from various users to various other users; I've even tried setting NotifyActor to 1 (although it shouldn't be necessary); none of these made any difference. The only clue might be that the database was updated from 3.0.12 to 3.4.1 (on Debian) using: for x in /etc/request-tracker3.4/upgrade/*; do \ for y in schema acl insert; do \ /usr/sbin/rt-setup-database-3.4 --action $y --datadir $x \ --dba rtuser --dba-password wibble; \ done;\ done What would be the next sensible step to take to resolve this? Thanks, Keith Keith Edmunds wrote: > I've set up a notification on owner change (as in part 2 of > http://wiki.bestpractical.com/index.cgi?NotifyOwner). However, when a > user changes the owner no notification is sent. This is in the log: > > =================================================================== > [Wed Apr 5 12:06:52 2006] [debug]: About to think about scrips for > transaction #55232 > (/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:154) > [Wed Apr 5 12:06:52 2006] [debug]: About to prepare scrips for > transaction #55232 > (/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:158) > [Wed Apr 5 12:06:52 2006] [debug]: Found 0 scrips > (/usr/share/request-tracker3.4/lib/RT/Scrips_Overlay.pm:354) > [Wed Apr 5 12:06:52 2006] [debug]: About to commit scrips for > transaction #55232 > (/usr/share/request-tracker3.4/lib/RT/Transaction_Overlay.pm:167) > =================================================================== > > It doesn't look as if RT thinks any scrips should be run. > > This is RT 3.4.1. Any pointers as to where I should be looking or ways > in which I can get more information? > > Thanks, > Keith _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html