Gary,
It sounds like there is no notification scrip for Others. When adding
a Cc on a replay, etc. it is NOT considered a Cc by RT Notification
scrips, it is considered an Other. You may need a new scrip that
Notify Others on whatever action. Hope this helps.
Kenn
LBNL
On 8/19/2009 4:05 PM,
Greetings,
We are using RT-3.8.4 to handle help requests from users who have
accounts on our network.
The RT account names for our users match their system account names in
order to allow them to authenticate to RT using their system passwords
(via pwauth and PAM). Thus, system user 'smith'
