Max,
I may be wrong, but I thought that with 3.8+ all you had to do for
Quicksearh staus values was setin the Active staus in RT_SiteConfig.pm,
which you did. I didn't think anything else needed to be done.
Kenn
LBNL
On Tue, Jun 15, 2010 at 6:45 PM, Max McGrath mmcgr...@carthage.edu wrote:
Hi
Thanks Kenn -
I will look into this again. So if I set this:
Set(@ActiveStatus, qw(
new open resolved));
in my RT_SiteConfig.pm I should only see those three in the Quicksearch?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
Max,
Yep. That's what I did. We added two new statuses and that's all we needed
to do. They showed up automatically in Quicksearch and MySupportQueues.
Good luck.
Kenn
LBNL
On Wed, Jun 16, 2010 at 8:38 AM, Max McGrath mmcgr...@carthage.edu wrote:
Thanks Kenn -
I will look into this again.
Hi all -
Running RT 3.8.8 on Ubuntu 9.10.
I was attempting to get the *resolved *status to show up in the Quicksearch
box on the home page -- I had this working in 3.8.7 but it reverted back to
the default way with the upgrade to 3.8.8.
I, however, seemed to have screwed it up majorly and I now
