Hi,
I found we have a vendor that also uses RT.
We had a ticket open with them, which got opened when they mailed a
password to one of our RT-maintained email-addresses and created an
autoreply which triggered an autoreply from their RT.
Now, whenever I close the ticket, I get it re-opened
In RT_Config.pm
=item C$ExtractSubjectTagMatch, C$ExtractSubjectTagNoMatch
The default extract remote tracking tags scrip settings; these
detect when your RT is talking to another RT, and adjusts the
subject accordingly.
=cut
Set($ExtractSubjectTagMatch, qr/\[.+? #\d+\]/);
