Re: [rt-users] Owner not showing in search results?

2017-01-05 Thread Alex Hall
Never mind the SQL logging question, I got it. Something really weird: in the ticket insertion, I see no owner value at all. Here it is: INSERT INTO Tickets (Resolved, Priority, Starts, Creator, InitialPriority, SLA, Created, LastUpdatedBy, Type, Queue, LastUpdated, Started, Due, Subject,

Re: [rt-users] Owner not showing in search results?

2017-01-05 Thread Alex Hall
On Mon, Nov 28, 2016 at 11:41 AM, Kenneth Marshall wrote: > On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote: > > Thanks, I didn't know that would happen. I did that to suppress the > email notification; we want users notified if their tickets change owners, > but only if

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Kenneth Marshall
On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote: > Thanks, I didn't know that would happen. I did that to suppress the email > notification; we want users notified if their tickets change owners, but only > if that change is NOT from "nobody" to themselves. > > I just updated the

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Alex Hall
Thanks, I didn't know that would happen. I did that to suppress the email notification; we want users notified if their tickets change owners, but only if that change is NOT from "nobody" to themselves. I just updated the script to record the transaction. It worked, because I got the email I

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Kenneth Marshall
Hi Alex, You do not record your transaction in your scrip. That means that the system does not know that a change has been made and to invalidate the caches. You will either need to record it or live with the result. Regards, Ken On Mon, Nov 28, 2016 at 11:12:00AM -0500, Alex Hall wrote: > >>

Re: [rt-users] Owner not showing in search results?

2016-11-28 Thread Alex Hall
rectors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, >> Dr.-Ing. Peter Strähle >> Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 >> >> >> >> *Von:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *Im >> Auftrag von *Alex Hall >

Re: [rt-users] Owner not showing in search results?

2016-11-18 Thread Alex Hall
cht Dresden, HRB 23 086 > > > > *Von:* rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *Im > Auftrag von *Alex Hall > *Gesendet:* Freitag, 18. November 2016 14:29 > *An:* rt-users <rt-users@lists.bestpractical.com> > *Betreff:* [rt-users] Owner not showin

Re: [rt-users] Owner not showing in search results?

2016-11-18 Thread Sinapius, Vinzenz
ericht: Amtsgericht Dresden, HRB 23 086 Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Alex Hall Gesendet: Freitag, 18. November 2016 14:29 An: rt-users <rt-users@lists.bestpractical.com> Betreff: [rt-users] Owner not showing in search results? Hi all, We

[rt-users] Owner not showing in search results?

2016-11-18 Thread Alex Hall
Hi all, We have an odd problem. I've put a script in place that sets the requestor of a ticket to be its owner, and that works perfectly when viewing a ticket--the owner is shown as the requestor. The problem is that search results show most tickets as being owned by nobody, but if you click a