Softouch,
Have you created any scrips that activate when a ticket is created?
Otherwise, that's crazy. I can't see any reason that the vanilla RT
would ever do that. It doesn't make sense and I can't think of any
configuration settings that would do it either. The only thing I can
think of
Hello Ken,
i have following scrips when some ticket is created
3 On Create Autoreply To RequestorsTransactionCreate
On
Create Autoreply To Requestors Autoreply
4 On Create Notify AdminCcs TransactionCreate
On Create
Hello.
whenever my RT users are creating ticket in some queue, ticket is created by
two owners.
one who is actually creating the ticket and other it selects randomly
between different RT Admins.
please help me to sort out the reason of this issue.
R i Z.
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Softouch,
Your question is a bit vague. Are you having a problem segregating
notifications? A problems distinguishing the difference between a ticket
Creator and a Ticket Requestor?
There are several relationships a user can have with a ticket. At the
Queue level, they can be a watcher
Dear Ken,
lets assume that i have user A,B,C,D in my RT.
When User A is creating a ticket in the queue and making some one owner of
Ticket out of RT Members,
after ticket creation RT is showing Two Requester for this Ticket.
One is User A who actually created the Ticket.
Second randomly
