What I would probably do for this is in the scrip action create a ticket
in a different queue for each user with that condition. This will send
them an autoreply. To make sure you don't send out duplicates you could
check for a ticket in that queue with that requestor before creating the
tick
Is it possible for a scrip to trigger/send a template (email) from
within the scrip action itself, with only a blank scrip assigned to the
general scrip configuration?
I'd like to loop through multiple requestors and cc's on a ticket to
send each of them a unique, customized specially to each
