Re: [rt-users] Problem with attachments

2015-02-06 Thread Guadagnino Cristiano
Both templates contain RT-Send-Attachment: yes as second row. Yesterday I did some more experiments, unfortunately without success. Cris On 04/02/2015 20:03, Alex Vandiver wrote: On Wed, 4 Feb 2015 18:26:36 + Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Thank you Alex, so

Re: [rt-users] Problem with attachments

2015-02-06 Thread Jeff Voskamp
On 02/06/2015 06:32 AM, Guadagnino Cristiano wrote: Both templates contain RT-Send-Attachment: yes as second row. Yesterday I did some more experiments, unfortunately without success. Cris On 04/02/2015 20:03, Alex Vandiver wrote: On Wed, 4 Feb 2015 18:26:36 + Guadagnino Cristiano

Re: [rt-users] Problem with attachments

2015-02-06 Thread Guadagnino Cristiano
Jeff, thank you for your reply. My templates have not been varied in the last couple of years. Anyway, here is my correspondence template (which is working): Content-Type: text/html RT-Attach-Message: yes From: { my $u = $Transaction-CreatorObj; my $a =

Re: [rt-users] Problem with attachments

2015-02-04 Thread Alex Vandiver
On Wed, 4 Feb 2015 18:26:36 + Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Thank you Alex, so basically my test is correct and my problem is not solved. Back to the drawing board :-( Let's see if I can give some more detail, to help you in helping me :-) Those two mails

Re: [rt-users] Problem with attachments

2015-02-04 Thread Guadagnino Cristiano
Thank you Alex, so basically my test is correct and my problem is not solved. Back to the drawing board :-( Let's see if I can give some more detail, to help you in helping me :-) Here is the header of a mail sent when replying with an attachment (as shown by RT - color and emphasis by me):

Re: [rt-users] Problem with attachments

2015-02-04 Thread Guadagnino Cristiano
Alex, I disabled CustomFieldsOnUpdate by commenting out the Plugin('RT::Extension::CustomFieldsOnUpdate'); line in RT_SiteConfig.pm, then I stopped Apache, cleared the mason cache, and restarted Apache. I tested resolving a ticket adding an attachment, but had the same behavior as before. I

Re: [rt-users] Problem with attachments

2015-02-04 Thread Alex Vandiver
On Wed, 4 Feb 2015 11:43:23 + Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: I disabled CustomFieldsOnUpdate by commenting out the Plugin('RT::Extension::CustomFieldsOnUpdate'); line in RT_SiteConfig.pm, then I stopped Apache, cleared the mason cache, and restarted Apache.

Re: [rt-users] Problem with attachments

2015-02-03 Thread Alex Vandiver
On Tue, 3 Feb 2015 15:43:05 + Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: I did this: I took a backup of my production RT and restored it on our testing environment. I perused rt-validator till I had no more warnings (well, I still have a few warnings related to articles: it

Re: [rt-users] Problem with attachments

2015-02-03 Thread Guadagnino Cristiano
Alex, I did this: I took a backup of my production RT and restored it on our testing environment. I perused rt-validator till I had no more warnings (well, I still have a few warnings related to articles: it seems rt-validator cannot fix them). Then I created a test ticket and resolved it

Re: [rt-users] Problem with attachments

2015-01-29 Thread Alex Vandiver
On Wed, 28 Jan 2015 11:53:53 + Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Unfortunately we send attachments very rarely, so I cannot exactly say when this behaviour started. It could be that it started from the day I upgraded our installation from 4.2.3 to 4.2.9 (in

[rt-users] Problem with attachments

2015-01-28 Thread Guadagnino Cristiano
Good morning. I have fighting with this problem two days, but I still have no clue. The problem is this: suddenly RT will not send attachments. Unfortunately we send attachments very rarely, so I cannot exactly say when this behaviour started. It could be that it started from the day I

Re: [rt-users] Problem with attachments

2015-01-28 Thread Guadagnino Cristiano
It dawned on me that maybe the problem was only with the resolution message (which is of type comment), so I tried with a simple reply with an attachment, and it worked. Was there a change in the way RT 4.2.9 handles comments? We had no problem previously sending out an email with attachment

Re: [rt-users] problem with Attachments table prevents DB dump

2009-09-14 Thread Gary Hall
In case someone else runs into this error: I fixed the problem by increasing the limits on the MySQL system variables net_write_timeout and max_allowed_packet. Gary Gary Hall wrote: For the past couple of days the mysqldump command that I use to back up my RT database has been failing

[rt-users] problem with Attachments table prevents DB dump

2009-09-09 Thread Gary Hall
Folks, For the past couple of days the mysqldump command that I use to back up my RT database has been failing with the following message: mysqldump: Error 2013: Lost connection to MySQL server during query when dumping table `Attachments` at row: 216061 I'm running mysqldump thusly:

[rt-users] Problem with Attachments including German Umlaute in filename

2008-09-10 Thread Ham MI-ID, Torsten Brumm
Hi RT Users, during the weeks, we got more and more reports from our users, that mails sent to RT (RT 3.6.5) have corrupted file attachments. RT stores and displays them as .dat file. I've played around a little and figured out, only Files with german umlaute in filename have this problem. I'm

AW: [rt-users] Problem in Attachments with special characters - RT 3.6.4

2007-12-05 Thread Holger Haase
@lists.bestpractical.com Betreff: [rt-users] Problem in Attachments with special characters - RT 3.6.4 Usually there is no problem with attachments, for example the next attachment link is loaded correctly, we can access it from web interface without issue: Content-Description:1prueba prueba.xlsx

[rt-users] Problem in Attachments with special characters - RT 3.6.4

2007-12-03 Thread Juan Ramón Alfageme Mata
Usually there is no problem with attachments, for example the next attachment link is loaded correctly, we can access it from web interface without issue: Content-Description:1prueba prueba.xlsx content-type: application/octet-stream; name=1prueba prueba.xlsx