Re: [rt-users] Problem with creating tickets through email

2011-02-08 Thread Kevin Falcone 
On Mon, Feb 07, 2011 at 03:33:13PM +0530, Rohit Babu wrote:
Hello,
 
I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem 
 with creating ticket
through mail. i have followed the blow link:

 [1]http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html
 
But i cant create a ticket through mail. Please help.
 
Please find below my fetchmailrc file.
 
set syslog;
set daemon 20;
 
poll [2]pop.gmail.com proto pop3 port 995:
username [3]r...@mydomain.in password  ssl mda /usr/bin/perl 
 /usr/sbin/rt-mailgate
--url [4]http://192.168.1.138/rt3/ --queue General --action correspond
 
Its fetching mails from my mail account. There is no ticket created in my 
 RT.

And what do your RT logs say?


pgpVtqQUJzMJg.pgp
Description: PGP signature

Re: [rt-users] Problem with creating tickets through email

2011-02-08 Thread Rohit Babu 
I have resolved the problem.

It was the problem with user privileges I have created a queue in which all
everybody have permission to create ticket and now i can generate ticket
through mail

On Wed, Feb 9, 2011 at 3:00 AM, Kevin Falcone falc...@bestpractical.comwrote:

 On Mon, Feb 07, 2011 at 03:33:13PM +0530, Rohit Babu wrote:
 Hello,
 
 I have configured rt-3.6.10 on my centos-5.5 machine. I am facing
 problem with creating ticket
 through mail. i have followed the blow link:
 [1]
 http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html
 
 But i cant create a ticket through mail. Please help.
 
 Please find below my fetchmailrc file.
 
 set syslog;
 set daemon 20;
 
 poll [2]pop.gmail.com proto pop3 port 995:
 username [3]r...@mydomain.in password  ssl mda /usr/bin/perl
 /usr/sbin/rt-mailgate
 --url [4]http://192.168.1.138/rt3/ --queue General --action
 correspond
 
 Its fetching mails from my mail account. There is no ticket created in
 my RT.

 And what do your RT logs say?




-- 
Regards,
Rohith Babu PS
System Administrator
Valyoo Technologies.
+919990334811

[rt-users] Problem with creating tickets through email

2011-02-07 Thread Rohit Babu 
Hello,


I have configured rt-3.6.10 on my centos-5.5 machine. I am facing problem
with creating ticket through mail. i have followed the blow link:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26966.html

But i cant create a ticket through mail. Please help.

Please find below my fetchmailrc file.

set syslog;
set daemon 20;

poll pop.gmail.com proto pop3 port 995:
username r...@mydomain.in password   ssl mda /usr/bin/perl
/usr/sbin/rt-mailgate --url http://192.168.1.138/rt3/ --queue General
--action correspond

Its fetching mails from my mail account. There is no ticket created in my
RT.

-- 
Regards,
Rohith Babu PS
System Administrator
Valyoo Technologies.
+919990334811