Re: [rt-users] Problem with extension RepeatTicket

2015-08-31 Thread Moose
There is no problem with Repeat Ticket (that I am aware of), the problem was between our ears! It seems that we both misunderstood how these recurrences work. The four cronjobs are doing exactly what they should. As are the ticket recurrence settings. Basically, the repeated ticket due date is

Re: [rt-users] Problem with extension RepeatTicket

2015-08-26 Thread frankfurter
ok i will switch back to my old shell script solution till the bug is fixed -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60533.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Problem with extension RepeatTicket

2015-08-25 Thread Moose
Hmmm... I'm unsure what is causing that for you. When I open a console window and run the 'daily' command on it's own (/usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket --type daily) then ALL daily recurrence tickets get repeated, regardless of the day of

Re: [rt-users] Problem with extension RepeatTicket

2015-08-25 Thread frankfurter
thx for helping, i changed the cronjobs like you said yesterday, but today i'm still getting tickets from monday or for example friday. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60516.html Sent from the Request

Re: [rt-users] Problem with extension RepeatTicket

2015-08-24 Thread frankfurter
are there any other informations which i could share with you that might help for solving the issue ? Regards, Dave -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60502.html Sent from the Request Tracker - User mailing

Re: [rt-users] Problem with extension RepeatTicket

2015-08-24 Thread Moose
Excuse the delay in my response - I was not at work on Friday. After reading your comments I re-examined my settings for RepeatTicket and it turns out I was incorrect about my cronjob - Repeated tickets were not being created how I expected. I have now made four separate cronjobs as a temporary

Re: [rt-users] Problem with extension RepeatTicket

2015-08-21 Thread frankfurter
i changed my RT_SiteConfig to your recommendations yesterday. but today there are still wrong tickets appearing anyway, thanks for your help i.e. this ticket spawned today, it should only appear on mondays: http://requesttracker.8502.n7.nabble.com/file/n60493/.jpg -- View this

Re: [rt-users] Problem with extension RepeatTicket

2015-08-20 Thread Moose
I just set up the RepeatTicket extension last week - for the first time. I've been doing some testing and it seems to all be working. Here is how I installed it (for reference). 1. Install the extension manually (allowing CPAN to update dependencies following the make command). - 1.1 Ensure

Re: [rt-users] Problem with extension RepeatTicket

2015-08-19 Thread Matt Zagrabelny
On Wed, Aug 19, 2015 at 5:39 AM, frankfurter d.weidho...@krone.at wrote: Hi, i want to use the RepeatTicket extension for tickets that have to be done daily,weekly and monthly. my problem is when i set a ticket to spawn i.e. every week, the ticket spawns every day instead. sometimes also the

[rt-users] Problem with extension RepeatTicket

2015-08-19 Thread frankfurter
Hi, i want to use the RepeatTicket extension for tickets that have to be done daily,weekly and monthly. my problem is when i set a ticket to spawn i.e. every week, the ticket spawns every day instead. sometimes also the monthly tickets come up every day. I'm sure that the recurrence date is

Re: [rt-users] Problem with extension RepeatTicket

2015-08-19 Thread frankfurter
as far as i know is there no config file for RepeatTicket. there is only this part in RT_SiteConfig.pm Plugin('RT::Extension::RepeatTicket'); and optional (i dont use this): Set( $RepeatTicketCoexistentNumber, 1 ); Set( $RepeatTicketLeadTime, 14 ); Set( $RepeatTicketSubjectFormat,