Hi RT folks; I hope you can help me out. I have an RT which had fallen into disuse. I wiped out /opt/rt3, deleted the database, and started over with rt 3.6.3 (which looks really nice btw). This is on Fedora Core 5, mysql, perl 5.8.8, apache2, using mod_perl.
I installed, initialized the db, created users, set up the config using the web UI, all is nice. Created a new ticket, and when I go to view it (not doing a search or anything -- just clicking on a ticket link, i.e. http://example.com/rt/Ticket/Display.html?id=1), I see this instead of the ticket body: ==================================== System Error error: RT::Ticket::Reminders Unimplemented in HTML::Mason::Commands. (/opt/rt3/share/html/Ticket/Elements/Reminders line 58) context: ... 492: else { 493: my ( $package, $filename, $line ); 494: ( $package, $filename, $line ) = caller; 495: 496: die "$AUTOLOAD Unimplemented in $package. ($filename line $line) \n"; 497: } 498: 499: } 500: ... code stack: /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm:496 /opt/rt3/share/html/Ticket/Elements/Reminders:58 /opt/rt3/share/html/Ticket/Elements/ShowSummary:79 /opt/rt3/share/html/Widgets/TitleBox:49 /opt/rt3/share/html/Ticket/Elements/ShowSummary:82 /opt/rt3/share/html/Ticket/Display.html:56 /opt/rt3/share/html/Widgets/TitleBox:49 /opt/rt3/share/html/Ticket/Display.html:57 /opt/rt3/share/html/autohandler:292 raw error: RT::Ticket::Reminders Unimplemented in HTML::Mason::Commands. (/opt/rt3/share/html/Ticket/Elements/Reminders line 58) Trace begun at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 129 HTML::Mason::Exceptions::rethrow_exception('RT::Ticket::Reminders Unimplemented in HTML::Mason::Commands. (/opt/rt3/share/html/Ticket/Elements/Reminders line 58) ^J') called at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Record.pm line 496 DBIx::SearchBuilder::Record::AUTOLOAD('RT::Ticket=HASH(0x8dbd884)') called at /opt/rt3/share/html/Ticket/Elements/Reminders line 58 HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8dbd884)', 'ShowCompleted', 0) called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x96149c8)', 'Ticket', 'RT::Ticket=HASH(0x8dbd884)', 'ShowCompleted', 0) called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1256 eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1246 HTML::Mason::Request::comp(undef, undef, 'Ticket', 'RT::Ticket=HASH(0x8dbd884)', 'ShowCompleted', 0) called at /opt/rt3/share/html/Ticket/Elements/ShowSummary line 79 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1329 eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1329 HTML::Mason::Request::content('HTML::Mason::Request::ApacheHandler=HASH(0x9742ae4)') called at /opt/rt3/share/html/Widgets/TitleBox line 49 HTML::Mason::Commands::__ANON__('title', 'Reminders', 'title_href', '/rt/Ticket/Reminders.html?id=1', 'class', 'ticket-info-reminders') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x90c58f4)', 'title', 'Reminders', 'title_href', '/rt/Ticket/Reminders.html?id=1', 'class', 'ticket-info-reminders') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1256 eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1246 HTML::Mason::Request::comp(undef, undef, undef, 'title', 'Reminders', 'title_href', '/rt/Ticket/Reminders.html?id=1', 'class', 'ticket-info-reminders') called at /opt/rt3/share/html/Ticket/Elements/ShowSummary line 82 HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8dbd884)', 'Attachments', 'RT::Attachments=HASH(0x8e05488)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8dc0554)', 'Ticket', 'RT::Ticket=HASH(0x8dbd884)', 'Attachments', 'RT::Attachments=HASH(0x8e05488)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1256 eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1246 HTML::Mason::Request::comp(undef, undef, 'Ticket', 'RT::Ticket=HASH(0x8dbd884)', 'Attachments', 'RT::Attachments=HASH(0x8e05488)') called at /opt/rt3/share/html/Ticket/Display.html line 56 HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1329 eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1329 HTML::Mason::Request::content('HTML::Mason::Request::ApacheHandler=HASH(0x9742ae4)') called at /opt/rt3/share/html/Widgets/TitleBox line 49 HTML::Mason::Commands::__ANON__('title', 'Ticket metadata') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x90c58f4)', 'title', 'Ticket metadata') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1256 eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1246 HTML::Mason::Request::comp(undef, undef, undef, 'title', 'Ticket metadata') called at /opt/rt3/share/html/Ticket/Display.html line 57 HTML::Mason::Commands::__ANON__('id', 1) called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8dbd614)', 'id', 1) called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1256 eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1246 HTML::Mason::Request::comp(undef, undef, undef, 'id', 1) called at /opt/rt3/share/html/autohandler line 292 HTML::Mason::Commands::__ANON__('id', 1) called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8e0a080)', 'id', 1) called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1251 eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1246 HTML::Mason::Request::comp(undef, undef, undef, 'id', 1) called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 460 eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 460 eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 412 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9742ae4)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x9742ae4)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 826 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x8fe6480)', 'Apache2::RequestRec=SCALAR(0x8debea0)') called at /usr/sbin/webmux.pl line 123 eval {...} at /usr/sbin/webmux.pl line 123 RT::Mason::handler('Apache2::RequestRec=SCALAR(0x8debea0)') called at -e line 0 eval {...} at -e line 0 ===================================== I'm not sure where to look: HTML::Mason::Commands.pm? Record.pm? Elements/Reminders? I upgraded DBIx::SearchBuilder as recommended on an old mailing list thread, and restarted apache several times, but no joy. It seems like the same error as in this email thread: http://www.gossamer-threads.com/lists/rt/users/57231#57231 but there was no reply to that. Here's my RT System Configuration: Perl v5.8.8 under linux Apache2::Const v2.000002; Apache2::Log v2.000002; Apache2::Module v2.000002; Apache2::RequestIO v2.000002; Apache2::RequestRec v2.000002; Apache2::RequestUtil v2.000002; Apache2::Response v2.000002; Apache2::ServerUtil v2.000002; Apache2::Status v4.00; Apache::DBI v1.06; Apache::Session v1.81; Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::MySQL v1.00; Apache::Session::MySQL v1.01; Apache::Session::Serialize::Storable v1.00; Apache::Session::Store::DBI v1.02; Apache::Session::Store::MySQL v1.04; APR v0.009000; APR::Pool v0.009000; APR::Table v0.009000; AutoLoader v5.60; base v2.07; Benchmark v1.07; bytes v1.02; Cache::Simple::TimedExpiry v0.23; capitalization v0.03; Carp v1.04; CGI v3.15; CGI::Cookie v1.26; CGI::Util v1.5; Class::Container v0.12; Class::Data::Inheritable v0.06; Class::ReturnValue v0.53; Clone v0.20; constant v1.05; Cwd v3.19; Data::Dumper v2.121_08; Date::Format v2.22; Date::Parse v2.27; DBD::mysql v2.9004; DBI v1.52; DBIx::SearchBuilder v1.48; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.13; Devel::StackTraceFrame v0.6; Devel::Symdump v2.07; Digest::base v1.00; Digest::MD5 v2.36; DynaLoader v1.05; Encode v2.12; Encode::Alias v2.04; Encode::Config v2.01; Encode::Encoding v2.02; Errno v1.0901; Exception::Class v1.23; Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; Fcntl v1.05; File::Basename v2.74; File::Glob v1.05; File::Path v1.08; File::Spec v3.19; File::Spec::Functions v1.3; File::Spec::Unix v1.5; File::Temp v0.17; FileHandle v2.01; HTML::Element v3.16; HTML::Entities v1.32; HTML::Formatter v2.04; HTML::FormatText v2.04; HTML::Mason v1.35; HTML::Mason::ApacheHandler v1.69; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.50; HTML::Scrubber v0.08; HTML::Tagset v3.10; HTML::TreeBuilder v3.13; HTTP::Date v1.47; I18N::LangTags v0.35; integer v1.00; IO v1.22; IO::File v1.13; IO::Handle v1.25; IO::InnerFile v2.110; IO::Lines v2.110; IO::Scalar v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1; IO::Wrap v2.110; IO::WrapTie v2.110; IPC::Open2 v1.02; IPC::Open3 v1.02; lib v0.5565; List::Util v1.18; Locale::Maketext v1.10; Locale::Maketext::Fuzzy v0.02; Locale::Maketext::Lexicon v0.62; Locale::Maketext::Lexicon::Gettext v0.15; Log::Dispatch v2.13; Log::Dispatch::Base v1.09; Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Log::Dispatch::Syslog v1.18; Mail::Address v1.74; Mail::Field v1.74; Mail::Field::AddrList v1.74; Mail::Field::Date v1.74; Mail::Header v1.74; Mail::Internet v1.74; MIME::Base64 v3.07; MIME::Body v5.420; MIME::Decoder v5.420; MIME::Entity v5.420; MIME::Field::ContDisp v5.420; MIME::Field::ConTraEnc v5.420; MIME::Field::ContType v5.420; MIME::Field::ParamVal v5.420; MIME::Head v5.420; MIME::Parser v5.420; MIME::QuotedPrint v3.07; MIME::Tools v5.420; MIME::Words v5.420; mod_perl v2.000002; mod_perl2 v2.000002; ModPerl::Const v2.000002; Module::Versions::Report v1.02; overload v1.04; Params::Validate v0.86; POSIX v1.09; re v0.05; Regexp::Common v2.120; Regexp::Common::delimited v2.104; RT v3.6.3; RT::Interface::Email v2; Scalar::Util v1.18; SelectSaver v1.01; Socket v1.78; Storable v2.15; strict v1.03; Symbol v1.06; Sys::Syslog v0.13; Text::Template v1.44; Text::Wrapper v1.000; Time::HiRes v1.86; Time::JulianDay v2003.1125; Time::Local v1.11; Time::ParseDate v2006.0814; Time::Timezone v2006.0814; Time::Zone v2.22; UNIVERSAL v1.01; UNIVERSAL::require v0.10; URI v1.35; URI::Escape v3.28; utf8 v1.06; vars v1.01; warnings v1.05; warnings::register v1.01; XSLoader v0.06; RT Variables RT::AmbiguousDayInPast 1 RT::BasePath /opt/rt3 RT::BinPath /opt/rt3/bin RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm RT::CommentAddress [EMAIL PROTECTED] RT::CorrespondAddress [EMAIL PROTECTED] RT::DatabaseHost localhost RT::DatabaseName rt3 RT::DatabasePassword Password not printed RT::DatabaseRTHost localhost RT::DatabaseType mysql RT::DatabaseUser rt_user RT::DateDayBeforeMonth 1 RT::DefaultSearchResultFormat '<B><A HREF="/rt/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A HREF="/rt/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject', Status, QueueName, OwnerName, Priority, '__NEWLINE__', '', '<small>__Requestors__</small>', '<small>__CreatedRelative__</small>', '<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>' RT::DefaultSummaryRows 10 RT::EmailOutputEncoding utf-8 RT::EtcPath /opt/rt3/etc RT::FriendlyFromLineFormat "%s via RT" <%s> RT::FriendlyToLineFormat "%s of rt Ticket #%s":; RT::LocalEtcPath /opt/rt3/local/etc RT::LocalLexiconPath /opt/rt3/local/po RT::LocalPath /opt/rt3/local RT::LogDir /opt/rt3/var/log RT::LogToFileNamed rt.log RT::LogToScreen error RT::LogToSyslog debug RT::LogoURL /rt/NoAuth/images/bplogo.gif RT::LoopsToRTOwner 1 RT::MailCommand sendmailpipe RT::MasonComponentRoot /opt/rt3/share/html RT::MasonDataDir /opt/rt3/var/mason_data RT::MasonLocalComponentRoot /opt/rt3/local/html RT::MasonSessionDir /opt/rt3/var/session_data RT::MaxAttachmentSize 10000000 RT::MaxInlineBody 13456 RT::MessageBoxWidth 76 RT::MessageBoxWrap HARD RT::MinimumPasswordLength 5 RT::Organization genarts.com RT::OwnerEmail [EMAIL PROTECTED] RT::RTAddressRegexp [EMAIL PROTECTED] RT::RecordOutgoingEmail 1 RT::RedistributeAutoGeneratedMessages privileged RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm RT::SendmailArguments -oi -t RT::SendmailBounceArguments -f "<>" RT::SendmailPath /usr/sbin/sendmail RT::ShowTransactionImages 1 RT::StrictLinkACL 1 RT::Timezone US/Eastern RT::UseFriendlyFromLine 1 RT::VERSION 3.6.3 RT::VarPath /opt/rt3/var RT::WebBaseURL http://rt: RT::WebDefaultStylesheet 3.5-default RT::WebFlushDbCacheEveryRequest 1 RT::WebImagesURL /rt/NoAuth/images/ RT::WebPath /rt RT::WebPort 80 RT::WebURL http://rt:/rt/ RT::rtname rt Perl configuration Summary of my perl5 (revision 5 version 8 subversion 8) configuration: Platform: osname=linux, osvers=2.6.9-22.18.bz155725.elsmp, archname=i386-linux-thread-multi uname='linux hs20-bc1-6.build.redhat.com 2.6.9-22.18.bz155725.elsmp #1 smp thu nov 17 15:34:08 est 2005 i686 i686 i386 gnulinux ' config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -Dversion=5.8.8 -Dmyhostname=localhost [EMAIL PROTECTED] -Dcc=gcc -Dcf_by=Red Hat, Inc. -Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux -Dvendorprefix=/usr -Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles -Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog -Dman3ext=3pm -Duseperlio -Dinstallusrbinperl=n -Ubincompat5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto -Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto -Ud_setprotoent_r_proto -Ud_endservent_r_proto -Ud_setservent_r_proto -Dinc_version_list=5.8.7 5.8.6 5.8.5 5.8.4 5.8.3 -Dscriptdir=/usr/bin' hint=recommended, useposix=true, d_sigaction=define usethreads=define use5005threads=undef useithreads=define usemultiplicity=define useperlio=define d_sfio=undef uselargefiles=define usesocks=undef use64bitint=undef use64bitall=undef uselongdouble=undef usemymalloc=n, bincompat5005=undef Compiler: cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm', optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables', cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -I/usr/include/gdbm' ccversion='', gccversion='4.1.0 20060228 (Red Hat 4.1.0-1)', gccosandvers='' intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234 d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12 ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8 alignbytes=4, prototype=define Linker and Libraries: ld='gcc', ldflags =' -L/usr/local/lib' libpth=/usr/local/lib /lib /usr/lib libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc libc=/lib/libc-2.3.90.so, so=so, useshrplib=true, libperl=libperl.so gnulibc_version='2.3.90' Dynamic Linking: dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E -Wl,-rpath,/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE' cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib' Any ideas? -- Gary Oberbrunner _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 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