Hi,
I've finished the scrip with my initial purpose, which was to set the ticket
type (incident, problem or change) along with the priority (1 to 5) and
based on those two values set the SLA field (from the SLA plugin/addon).
The result is listed below, this basically does the following:
-
On Wed, Jul 27, 2011 at 11:59 AM, Bart b...@pleh.info wrote:
I've finished the scrip with my initial purpose, which was to set the ticket
type (incident, problem or change) along with the priority (1 to 5) and
based on those two values set the SLA field (from the SLA plugin/addon).
The result
Hi,
I'm currently working on making a scrip for RT4 which should eventually
allow us to do the following:
- User fills in the CF ticket type: Incident, Problem or Change.
- User fills in the CF priority: 1, 2, 3 or 4. (in this setup we chose to
make this a CF so that we can restrict the
Dnia 2011-07-26, wto o godzinie 10:22 +0200, Bart pisze:
(...)
my $my_type = $self-TicketObj-CustomFieldValues('Type');
Use $self-TicketObj-FirstCustomFieldValue('Type') instead.
Regards,
--
Robert Wysocki
CONTIUM S.A., http://www.contium.pl
2011 Training:
Hi Robert,
Thanks for the reply, I've changed that setting but it doesn't seem to fully
solve my problem (I do notice a difference).
I've modified the scrip a little, it now looks like this:
my $my_type = $self-TicketObj-FirstCustomFieldValue('Type');
if ($my_type =~ /^I/) {
= 'Urgent');
}
Raphaël MOUNEYRES
Bart b...@pleh.info
Envoyé par : rt-users-boun...@lists.bestpractical.com
26/07/2011 14:41
A
rt-users@lists.bestpractical.com
cc
Objet
Re: [rt-users] Problem with making a custom scrip
Hi Robert,
Thanks for the reply, I've changed that setting
A
rt-users@lists.bestpractical.com
cc
Objet
Re: [rt-users] Problem with making a custom scrip
Hi Robert,
Thanks for the reply, I've changed that setting but it doesn't seem to
fully solve my problem (I do notice a difference).
I've modified the scrip a little, it now looks like
On Tue, Jul 26, 2011 at 02:40:21PM +0200, Bart wrote:
The first problem I have is that the SLA is already set to the value
Normal, I see the scrip
running but it keeps saying Set SLA Low to Normal or similar for Urgent
(normal is ignored).
So I get a feeling it does something, but
