Re: [rt-users] Problem with signature per queue

On Thu, Aug 21, 2014 at 11:27:15AM -0700, opolke wrote: Hello, we have scrips per queue like onCorrespondence NotifyClient withTemplate XY* to set up a signature per queue Is there any way to stop this and set up a signature per queue for replies by an agent in RT? Either have two

Re: [rt-users] Problem with signature per queue

Thanks for the reply! We´ve tried it with this template: Subject: Your request: {$Ticket-Subject} RT-Attach-Message: Yes { if ($Transaction-CreatorObj-Privileged) { $OUT .= Signature XY} } It works that the signature is in answer clients get per email - but when they reply to these mails

Re: [rt-users] Problem with signature per queue

It sounds like you might need to check that your NotifyActor config setting is false. On 23/08/2014 1:57 am, opolke o...@bumg.de wrote: Thanks for the reply! We´ve tried it with this template: Subject: Your request: {$Ticket-Subject} RT-Attach-Message: Yes { if

[rt-users] Problem with signature per queue

Hello, we have scrips per queue like onCorrespondence NotifyClient withTemplate XY* to set up a signature per queue * TemplateXY: Subject: Your request: {$Ticket-Subject} RT-Attach-Message: Yes {$Transaction-Content()} Signature XY now we have the problem that when a client replies by email