Hi RT Users, i have a problem with a
scrip, which was running the last weeks perfectly: Custom condition: $RT::Logger->info("TB:
(Condition Start)"); if (
($self->TransactionObj->Type eq "CustomField" ||
$self->TransactionObj->Type eq "Create" ) &&
($self->TicketObj->FirstCustomFieldValue('ETA') ||
$self->TicketObj->FirstCustomFieldValue('ETA')) ) { $RT::Logger->info("TB:
(Condition OK)"); return 1; } $RT::Logger->info("TB:
(Condition NOK)"); return 0; Custom action preparation
code: $RT::Logger->info("TB:
(Prep Code) SetETA Start"); return 1; Custom action cleanup
code: $RT::Logger->info("TB:
Cleanup Code"); my $cf_value =
$self->TicketObj->FirstCustomFieldValue('ETA'); $RT::Logger->info("TB:
ETA is: [$cf_value]"); $self->TicketObj->SetStarts($cf_value); $RT::Logger->info("TB:
Starts is set"); return 1; I’m checking at
Create Time for the value of a special CF (which is set by ExtractCustomFiled
Values) and if the Values changes, the content is set to Starts Date. This was running many
week but since this Sunday no more… Have someone an idea whats wrong with
that? Or do someone have a better idea for a CF Check? Thanks
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