On Thu, Feb 23, 2012 at 12:07:33PM -0500, Scott Pestana wrote:
Kevin,
We're setting up a new development RT server to try to pick apart our
issues (and also as
a staging platform for RT upgrades). In that spirit I thought I'd ask you
to look over the
RT_SiteConfig.pm I've
Can someone take a look at the RT_SiteConfig.pm I have set up, let
me know if we're doing anything wrong here?
Based of the conversations I've had I think I need to make these
changes:
- Set($AutoCreate, {Privileged=1});
+ Set($AutoCreate, {Privileged=0});
-
Kevin,
We're setting up a new development RT server to try to pick apart
our issues (and also as a staging platform for RT upgrades). In that
spirit I thought I'd ask you to look over the RT_SiteConfig.pm I've set
up based on our existing instances (don't worry its short, and
attached).
On 02/23/2012 12:07 PM, Scott Pestana wrote:
#/usr/bin/perl
#RT_User_Update.pl - NSP 20120222
use RT;
use RT::Extension::LDAPImport;
Set($LDAPHost,'ldap://ldapserver.linguamatics.com');#CPAN leaves
out the $
Set($LDAPUSER,'');
Thomas,
I didn't know it existed. I can't find rtldapimport anywhere on
the CPAN page, and a google search for rtldapimport
site:bestpractical.com only finds hits in version control.
It looks as though the README (as hosted on metacpan) talks about
it. I can't install
On 02/23/2012 03:07 PM, Scott Pestana wrote:
It looks as though the README (as hosted on metacpan) talks about
it. I can't install RT::Extension::LDAPImport yet because I've not yet
set up RT's DB.
The README is also included in the release tarball. You can download
that and look through
Kevin,
Comments inline:
On 2/13/2012 12:06 PM, Kevin Falcone wrote:
On Fri, Feb 10, 2012 at 03:45:25PM -0500, Scott Pestana wrote:
For example: one user can send in emails to the RT queue and
proceed normally. However if he tries to log in to the web version,
the RT system treats him
On Tue, Feb 14, 2012 at 03:22:49PM -0500, Scott Pestana wrote:
When logged in he got the RT at a glance page, with an empty queue in
the upper right hand
corner next to new ticket, and all the sections (10 highest priority
tickets I own, 10
newest unowned tickets, bookmarked
On Tue, Feb 14, 2012 at 04:36:19PM -0500, Scott Pestana wrote:
That's correct, we don't want him to have special privileges;
other than the ability to see status of tickets that he
opened/requested. Oddly enough we have another employee who started
at roughly the same time as Ian, and
On Fri, Feb 10, 2012 at 03:45:25PM -0500, Scott Pestana wrote:
For example: one user can send in emails to the RT queue and
proceed normally. However if he tries to log in to the web version,
the RT system treats him like is associated with a different queue
than the rest of our users.
Hello RT Users,
To preface, I've got several years experience and training with the
Linux platform and PERL, but I'm completely new to RT; I've done a few
web searches and a three or four different google searches of the email
archive and can't find any insight into our problem.
Scott,
I can, but it would be helpful to know how uyou have set up your
privileges, both Globally and by Queue. Also, in order for LDAP info to get
into a User, they must have the ModifySelf right applied. OVerall, I
think this is all a privileges problem.
Kenn
On Fri, Feb 10, 2012 at 12:45 PM,
Kenn,
I'm not sure how to give you the info you're asking for but...
If I look under Configuration-Global-Group Rights, Everyone, into
the Rights for Staff tab I found that ModifySelf / Modify one's own RT
account is not checked currently. The same is true for Privileged and
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