subject:"\[rt\-users\] Problems with status changing scrip"

Re: [rt-users] Problems with status changing scrip

2016-05-17 Thread Jim Brandt

istrib 5.5.49 Zoey Schutt Braincoral Technology, LLC *From:* rt-users <rt-users-boun...@lists.bestpractical.com> on behalf of Zoey Schutt <z...@braincoral.io> *Sent:* Monday, May 16, 2016 8:36 AM *To:* rt-use

[rt-users] Problems with status changing scrip

2016-05-16 Thread Zoey Schutt

Hello, I am working on a scrip to auto-change the status of a ticket if it is set to "customer" status. However, I do not want the ticket to change status if the user who is replying to the ticket is the owner. I managed to get the status changing properly, but as soon as I try to setup the