[rt-users] Projects, groups, users, and priveledges

I'm just starting out with RT; I used it many years ago but I've forgotten just about everything... We want to set up a small pilot to see if it will work for our needs. We have: Departments Projects Users We need to be able to set up security so that a user from a specific department can

Re: [rt-users] Projects, groups, users, and priveledges

Yan, Definitely possible. I would set up a Queue for each department. For each Queue, set up the AdminCc as the person to manage the tickets (modify ACL, add watchers, steal tickets, etc.). Then create a Users group that can see the Queue, look at ticket info in the Queue but not modify any