Re: [rt-users] Question about using an external SMTP server
ok, turns out I am getting bounced messages... snippet below: Delivery to the following recipient has been delayed: r...@rt.#.com r...@rt.imctv.com Message will be retried for 2 more day(s) Technical details of temporary failure: The recipient server did not accept our requests to connect. (note, replacing my domain w/ #'s in this email only... :) ) Postfix seems to be running on the server... rt:/etc/init.d# ./postfix status postfix is running. On the server itself I verified things seem to be working... echo 'hello' | mail -s Test subject rt which created a ticket in general. I got a CC on it, but replying sends it again into the ether.. thinking perhaps it's a port blockage perhaps on the rt server? On Tue, Apr 27, 2010 at 4:20 PM, Curtis Bruneau curt...@vianet.ca wrote: Ideally it would be on the RT server itself. The SMTP relaying and MTA are technically separate. You can do just local deliveries on the RT server which accepts port 25 smtp traffic but think of it as the final relay destination. You would also have to set up the MTA to recognize the hostname as accepted so it doesn't try to relay it back out to relayhost. I think regardless of your $SMTPServer setting if you had RT server accepting mail you may want to set up relayhost for bounces and such. For postfix in /etc/postfix/main.cf you should see the following. The my networks is to ensure that only localhost can relay through it. This should for the most part be default already assuming the server was set up with the RT hostname. myhostname = rt.domain.com alias_maps = hash:/etc/aliases mydestination = rt.domain.com, localhost mynetworks = 127.0.0.0/8 One thing to note; this is the default domain setup. If you hosted multiple email domains you'd have to look into the virtual domain settings. This is mostly likely the case on your SMTP as well so simply doing /etc/aliases may not be good enough unless your default domain is the same as the RT server. As for setting it up on your 'real' SMTP, you may be able to copy the perl script but you will most likely still require some of the perl modules from the 'make testdeps'. Then again I've never tried to do it before so I'm not really sure what dependencies it has. Chris Hall wrote: well.. none yet. I think I see where I've mis-stepped. the modifications to /etc/aliases needs to be ON the SMTP server, not the RT server, is that correct? and if so, that means I need to install the rt-mailgate on the SMTP server? If that's true, could I just copy my rt-mailgate from my bin dir on the rt server to the SMTP server, or do I really have to go through the entirety of the installation? ...lotsa questions there, sry. On Tue, Apr 27, 2010 at 3:51 PM, Curtis Bruneau curt...@vianet.camailto: curt...@vianet.ca wrote: Assuming the SMTPFrom setting isn't overriding the reply addresses specified in the queue config queue@ queue-comment@ etc. You may need to rebuild the alias hash with the newaliases command. Are you getting any bounces from your smtp? Chris Hall wrote: ahh, nevermind, I got it... Set($SMTPServer, '##'); Set($SMTPFrom , 'r...@rt.#.com'); but now, my question has evolved slightly.. email seems to be successfully sent out, but I get the email saying reply to this address if you have questions, etc... I reply to it, and nothing seems to happen. I've added the following lines to /etc/aliases rt: |/opt/rt3/bin/rt-mailgate --queue 'General' --action correspond --url http://rt.###.com; rt-comment: |/opt/rt3/bin/rt-mailgate --queue 'General' --action comment --url http://rt.##.com; (obviously w/o the # signs...) but nothing seems to happen when I reply to the email... any ideas as to why? On Tue, Apr 27, 2010 at 3:37 PM, Curtis Bruneau curt...@vianet.ca mailto:curt...@vianet.ca mailto:curt...@vianet.ca mailto:curt...@vianet.ca wrote: You should be able to set up postfix using the parameter 'relayhost' for relaying, you can specify a different port if needed. This would allow you to still use the sendmail commands to send. This is assuming you can still receive on port 25 for MX deliveries. Otherwise you may have no choice but to set it up on your real smtp server. Chris Hall wrote: We're tightly controlling port 25 on our site here, so using the local method for sending email is a no go. I read something about installing mailgate on the smtp server here, but that has some people... nervous My boss seems to think it should be a matter of switching a line or two to set a smarthost to our smtp server to make it work. So my
[rt-users] Question about using an external SMTP server
We're tightly controlling port 25 on our site here, so using the local method for sending email is a no go. I read something about installing mailgate on the smtp server here, but that has some people... nervous My boss seems to think it should be a matter of switching a line or two to set a smarthost to our smtp server to make it work. So my question is, without dropping additional software or whatnot on the smtp server... how can I use an external server for sending mail? What's the preferred and correct configuration needed? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about using an external SMTP server
You should be able to set up postfix using the parameter 'relayhost' for relaying, you can specify a different port if needed. This would allow you to still use the sendmail commands to send. This is assuming you can still receive on port 25 for MX deliveries. Otherwise you may have no choice but to set it up on your real smtp server. Chris Hall wrote: We're tightly controlling port 25 on our site here, so using the local method for sending email is a no go. I read something about installing mailgate on the smtp server here, but that has some people... nervous My boss seems to think it should be a matter of switching a line or two to set a smarthost to our smtp server to make it work. So my question is, without dropping additional software or whatnot on the smtp server... how can I use an external server for sending mail? What's the preferred and correct configuration needed? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about using an external SMTP server
ahh, nevermind, I got it... Set($SMTPServer, '##'); Set($SMTPFrom , 'r...@rt.#.com'); but now, my question has evolved slightly.. email seems to be successfully sent out, but I get the email saying reply to this address if you have questions, etc... I reply to it, and nothing seems to happen. I've added the following lines to /etc/aliases rt: |/opt/rt3/bin/rt-mailgate --queue 'General' --action correspond --url http://rt.###.com; rt-comment: |/opt/rt3/bin/rt-mailgate --queue 'General' --action comment --url http://rt.##.com; (obviously w/o the # signs...) but nothing seems to happen when I reply to the email... any ideas as to why? On Tue, Apr 27, 2010 at 3:37 PM, Curtis Bruneau curt...@vianet.ca wrote: You should be able to set up postfix using the parameter 'relayhost' for relaying, you can specify a different port if needed. This would allow you to still use the sendmail commands to send. This is assuming you can still receive on port 25 for MX deliveries. Otherwise you may have no choice but to set it up on your real smtp server. Chris Hall wrote: We're tightly controlling port 25 on our site here, so using the local method for sending email is a no go. I read something about installing mailgate on the smtp server here, but that has some people... nervous My boss seems to think it should be a matter of switching a line or two to set a smarthost to our smtp server to make it work. So my question is, without dropping additional software or whatnot on the smtp server... how can I use an external server for sending mail? What's the preferred and correct configuration needed? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about using an external SMTP server
Assuming the SMTPFrom setting isn't overriding the reply addresses specified in the queue config queue@ queue-comment@ etc. You may need to rebuild the alias hash with the newaliases command. Are you getting any bounces from your smtp? Chris Hall wrote: ahh, nevermind, I got it... Set($SMTPServer, '##'); Set($SMTPFrom , 'r...@rt.#.com'); but now, my question has evolved slightly.. email seems to be successfully sent out, but I get the email saying reply to this address if you have questions, etc... I reply to it, and nothing seems to happen. I've added the following lines to /etc/aliases rt: |/opt/rt3/bin/rt-mailgate --queue 'General' --action correspond --url http://rt.###.com; rt-comment: |/opt/rt3/bin/rt-mailgate --queue 'General' --action comment --url http://rt.##.com; (obviously w/o the # signs...) but nothing seems to happen when I reply to the email... any ideas as to why? On Tue, Apr 27, 2010 at 3:37 PM, Curtis Bruneau curt...@vianet.ca mailto:curt...@vianet.ca wrote: You should be able to set up postfix using the parameter 'relayhost' for relaying, you can specify a different port if needed. This would allow you to still use the sendmail commands to send. This is assuming you can still receive on port 25 for MX deliveries. Otherwise you may have no choice but to set it up on your real smtp server. Chris Hall wrote: We're tightly controlling port 25 on our site here, so using the local method for sending email is a no go. I read something about installing mailgate on the smtp server here, but that has some people... nervous My boss seems to think it should be a matter of switching a line or two to set a smarthost to our smtp server to make it work. So my question is, without dropping additional software or whatnot on the smtp server... how can I use an external server for sending mail? What's the preferred and correct configuration needed? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about using an external SMTP server
Ideally it would be on the RT server itself. The SMTP relaying and MTA are technically separate. You can do just local deliveries on the RT server which accepts port 25 smtp traffic but think of it as the final relay destination. You would also have to set up the MTA to recognize the hostname as accepted so it doesn't try to relay it back out to relayhost. I think regardless of your $SMTPServer setting if you had RT server accepting mail you may want to set up relayhost for bounces and such. For postfix in /etc/postfix/main.cf you should see the following. The my networks is to ensure that only localhost can relay through it. This should for the most part be default already assuming the server was set up with the RT hostname. myhostname = rt.domain.com alias_maps = hash:/etc/aliases mydestination = rt.domain.com, localhost mynetworks = 127.0.0.0/8 One thing to note; this is the default domain setup. If you hosted multiple email domains you'd have to look into the virtual domain settings. This is mostly likely the case on your SMTP as well so simply doing /etc/aliases may not be good enough unless your default domain is the same as the RT server. As for setting it up on your 'real' SMTP, you may be able to copy the perl script but you will most likely still require some of the perl modules from the 'make testdeps'. Then again I've never tried to do it before so I'm not really sure what dependencies it has. Chris Hall wrote: well.. none yet. I think I see where I've mis-stepped. the modifications to /etc/aliases needs to be ON the SMTP server, not the RT server, is that correct? and if so, that means I need to install the rt-mailgate on the SMTP server? If that's true, could I just copy my rt-mailgate from my bin dir on the rt server to the SMTP server, or do I really have to go through the entirety of the installation? ...lotsa questions there, sry. On Tue, Apr 27, 2010 at 3:51 PM, Curtis Bruneau curt...@vianet.ca mailto:curt...@vianet.ca wrote: Assuming the SMTPFrom setting isn't overriding the reply addresses specified in the queue config queue@ queue-comment@ etc. You may need to rebuild the alias hash with the newaliases command. Are you getting any bounces from your smtp? Chris Hall wrote: ahh, nevermind, I got it... Set($SMTPServer, '##'); Set($SMTPFrom , 'r...@rt.#.com'); but now, my question has evolved slightly.. email seems to be successfully sent out, but I get the email saying reply to this address if you have questions, etc... I reply to it, and nothing seems to happen. I've added the following lines to /etc/aliases rt: |/opt/rt3/bin/rt-mailgate --queue 'General' --action correspond --url http://rt.###.com; rt-comment: |/opt/rt3/bin/rt-mailgate --queue 'General' --action comment --url http://rt.##.com; (obviously w/o the # signs...) but nothing seems to happen when I reply to the email... any ideas as to why? On Tue, Apr 27, 2010 at 3:37 PM, Curtis Bruneau curt...@vianet.ca mailto:curt...@vianet.ca mailto:curt...@vianet.ca mailto:curt...@vianet.ca wrote: You should be able to set up postfix using the parameter 'relayhost' for relaying, you can specify a different port if needed. This would allow you to still use the sendmail commands to send. This is assuming you can still receive on port 25 for MX deliveries. Otherwise you may have no choice but to set it up on your real smtp server. Chris Hall wrote: We're tightly controlling port 25 on our site here, so using the local method for sending email is a no go. I read something about installing mailgate on the smtp server here, but that has some people... nervous My boss seems to think it should be a matter of switching a line or two to set a smarthost to our smtp server to make it work. So my question is, without dropping additional software or whatnot on the smtp server... how can I use an external server for sending mail? What's the preferred and correct configuration needed? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about using an external SMTP server
On Tue, Apr 27, 2010 at 3:59 PM, Chris Hall hir...@gmail.com wrote: well.. none yet. I think I see where I've mis-stepped. the modifications to /etc/aliases needs to be ON the SMTP server, not the RT server, is that correct? and if so, that means I need to install the rt-mailgate on the SMTP server? If that's true, could I just copy my rt-mailgate from my bin dir on the rt server to the SMTP server, or do I really have to go through the entirety of the installation? ...lotsa questions there, sry. rt-mailgate is depending on few perl modules. copy it over and run it and you will see the modules you need or open the file to find out. just install those dependent perl modules. you have to make sure your smtp server has http(s) access to your rt On Tue, Apr 27, 2010 at 3:51 PM, Curtis Bruneau curt...@vianet.ca wrote: Assuming the SMTPFrom setting isn't overriding the reply addresses specified in the queue config queue@ queue-comment@ etc. You may need to rebuild the alias hash with the newaliases command. Are you getting any bounces from your smtp? Chris Hall wrote: ahh, nevermind, I got it... Set($SMTPServer, '##'); Set($SMTPFrom , 'r...@rt.#.com'); but now, my question has evolved slightly.. email seems to be successfully sent out, but I get the email saying reply to this address if you have questions, etc... I reply to it, and nothing seems to happen. I've added the following lines to /etc/aliases rt: |/opt/rt3/bin/rt-mailgate --queue 'General' --action correspond --url http://rt.###.com; rt-comment: |/opt/rt3/bin/rt-mailgate --queue 'General' --action comment --url http://rt.##.com; (obviously w/o the # signs...) but nothing seems to happen when I reply to the email... any ideas as to why? On Tue, Apr 27, 2010 at 3:37 PM, Curtis Bruneau curt...@vianet.ca mailto:curt...@vianet.ca wrote: You should be able to set up postfix using the parameter 'relayhost' for relaying, you can specify a different port if needed. This would allow you to still use the sendmail commands to send. This is assuming you can still receive on port 25 for MX deliveries. Otherwise you may have no choice but to set it up on your real smtp server. Chris Hall wrote: We're tightly controlling port 25 on our site here, so using the local method for sending email is a no go. I read something about installing mailgate on the smtp server here, but that has some people... nervous My boss seems to think it should be a matter of switching a line or two to set a smarthost to our smtp server to make it work. So my question is, without dropping additional software or whatnot on the smtp server... how can I use an external server for sending mail? What's the preferred and correct configuration needed? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
