] Question on CommandByMail error
On Fri, Nov 12, 2010 at 10:01:13AM -0800, Kenneth Crocker wrote:
However, if you're saying the format of the date itself (2010-11-15) is
wrong, then I am
wondering what it should be since our LocalizedDate format is -mm-dd.
That is irrelevant.
The module
On Thu, Nov 11, 2010 at 01:53:39PM -0800, Kenneth Crocker wrote:
[Thu Nov 11 21:38:58 2010] [warning]: Failed command 'due: 2010-11-28'
My question is, can you think of how this might have happened or point me
in a direction to
look?
This is not a Timestamp, it is a Date. A
Kevin,
Actually, I wasn't concerned with a timestamp. I'm more concerned with why
I'm getting an error message even though the ticket fields are updated using
CommandByMail. That's why I included the debug info in my last note.
Do you have any ideas on where I can look for the problem?
Kenn
LBNL
On Fri, Nov 12, 2010 at 09:11:43AM -0800, Kenneth Crocker wrote:
Actually, I wasn't concerned with a timestamp. I'm more concerned with why
I'm getting an
error message even though the ticket fields are updated using
CommandByMail. That's why I
included the debug info in my last
Kevin,
My apologies. I thought I had been clear. I'm not seeing where the format is
wrong. I looked at the Tools-Offline template and used that as a basis for
my template.
Due:followed by a date
Are you saying the format I use for the date itself is wrong?
Kenn
LBNL
On Fri, Nov 12, 2010 at
On Fri, Nov 12, 2010 at 09:27:16AM -0800, Kenneth Crocker wrote:
Are you saying the format I use for the date itself is wrong?
Yes. Your format is wrong.
I believe I've said that in each reply (I've snipped them below)
-kevin
On Thu, Nov 11, 2010 at 4:12 PM, Kevin Falcone
Kevin,
I'm sorry. I know I'm hard to deal with. We don't use timestamp on any of
our dates. We just use dates. Our global system default is time=0 in our
date format:
*Set($DateTimeFormat, {Format = 'LocalizedDate', Time = 0,});
*So when we want to set a date, we just want the date, hence Due:
On Fri, Nov 12, 2010 at 10:01:13AM -0800, Kenneth Crocker wrote:
However, if you're saying the format of the date itself (2010-11-15) is
wrong, then I am
wondering what it should be since our LocalizedDate format is -mm-dd.
That is irrelevant.
The module does not pay attention to
Kevin,
We ran some transactions with debug and this is what we got:
Ok so here is the debug of the process:
[Thu Nov 11 21:38:58 2010] [debug]: Converting 'ISO-8859-1' to 'utf-8' for
text/plain - Subjectless message (/opt/rt3/bin/../lib/RT/I18N.pm:231)
[Thu Nov 11 21:38:58 2010] [debug]:
To List,
I'm using CommandByMail and I keep getting this error message, yet the data
is updated:
Failed command 'due: 2010-11-28'
Error message: (no message)
Due: 2010-11-28
The Duse was modified, so why the error message?
I tried this several times, ie. Due:11-26-2010; Due: 2010-11-28;
I don't have anything useful to contribute for an answer, other than Me
too. I have this exact same issue and I tried every format I could think
of, nothing worked. Eventually I just gave up.
If you figure it out, do let us know (please!)
-Jon
On Tue, Nov 9, 2010 at 10:25, Kenneth Crocker
Jon,
Actually, I have noticed a couple problems, especially for any Custom Fields
defined as Text or Wiki Text. Whether I use Gmail, Thunderbird, etc. it
only manages to capture the first 76 characters. I think it needs to be
re-worked for those type of CF's to capture all text until it runs into
On Tue, Nov 09, 2010 at 10:25:57AM -0800, Kenneth Crocker wrote:
To List,
I'm using CommandByMail and I keep getting this error message, yet the
data is updated:
Failed command 'due: 2010-11-28'
Error message: (no message)
Due: 2010-11-28
The Duse was modified, so
Kevin,
I don't understand 'test suite' nor what 'timestamp' refers to.
Kenn
On Tue, Nov 9, 2010 at 12:52 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Nov 09, 2010 at 10:25:57AM -0800, Kenneth Crocker wrote:
To List,
I'm using CommandByMail and I keep getting this
On Tue, Nov 09, 2010 at 01:22:51PM -0800, Kenneth Crocker wrote:
I don't understand 'test suite' nor what 'timestamp' refers to.
The module has a series of tests that are run before a release, and it
passes. That test suite tests Due.
A timestamp is a timestamp, what RT displays dates as by
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