I am trying to setup queue specific articles in RTFM/RT, but not having
much luck.
My RTFM structure looks like this:
Queues
Sale Info
Generic Replies
The queue is called Sale Info. I have tried putting the articles under
Sales Info and Generic Replies.
PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Alex
Young
Sent: 18 November 2008 20:30
To: RT Users
Subject: [rt-users] Queue specific RTFM articles
I am trying to setup queue specific articles in RTFM/RT, but not having
much luck.
My RTFM structure looks like this:
Queues
Sale
To: RT Users
Subject: [rt-users] Queue specific RTFM articles
I am trying to setup queue specific articles in RTFM/RT, but not
having much luck.
My RTFM structure looks like this:
Queues
Sale Info
Generic Replies
The queue is called Sale Info. I have tried
Hello,
we are still struggling with setting up queue-specific RTFM articles, to
no avail so far.
Except setting up the article structure itself, is there anything else
to be done?
Do all articles have to be categorized to make this work? Do these
articles have to be in a special class?
Is it
On Oct 6, 2008, at 12:25 PM, Bernhard Hansbauer wrote:
Working with RT 3.8.1 and RTFM 2.4, I can't get queue-specific RTFM
articles to work.
According to the introduction it should be sufficient to create a
topic
structure, with the first element being called Queues, and the
subsequent
Working with RT 3.8.1 and RTFM 2.4, I can't get queue-specific RTFM
articles to work.
According to the introduction it should be sufficient to create a topic
structure, with the first element being called Queues, and the
subsequent topics named like the RT queues. On the next level, subtopics
