Hi all,
I'm trying to understand the way RT works, regarding groups and queues. If you
guys don't mind i'll write an example bellow.
I would like to have a initial group (1st level) that is able to view 3 queues:
Low, Medium and High Priority.
And there is 2 different groups, 2nd level, for
Alex,
Im not sure I understand why you've related the responsibilities to Queues
the way you do, but you can do what you want with a scrip. The condition
should be On Queue change and the custom action should evaluate a CF that
will set the Queue based on the value in the CF.
Kenn
LBNL
On Tue,
