Mark, we do this by setting the "subject tag" in the queue configuration.
Bye Cris -----Messaggio originale----- Da: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Per conto di Mark Goodge Inviato: Thursday, September 30, 2010 9:24 AM A: rt-users@lists.bestpractical.com Oggetto: [rt-users] Variable 'MyOrg' in email subject By default, RT generates a subject line for outgoing emails in the form of [MyOrg #ID] user-subject How can I configure RT so that the value for 'MyOrg' is different for different queues? (...) RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
