Re: [rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ?
On Jan 19, 2015, at 1:19 PM, Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Could someone point me in the right direction? Go to the queue display page (in menu item “Admin” - “Queue” - “Select”, then click on the queue you want to), then choose the submenu item “Scrips” on that page and you will be given a list of applied scrips which you can click on the checkboxes and deactivate — which will make them to appear in the Not applied scrips” listing. Cheers, -- Wallace Reis/wreis Software Engineer
Re: [rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ?
Hi had someone replying me privately, telling me that this type of functionality is already integrated in RT 4.2.x. I haven't been able to find documentation about this, and I also haven't been able to deduce it from RT's administration interface. Could someone point me in the right direction? Thank you in advance Bye Cris -Messaggio originale- Da: Guadagnino Cristiano guadagnino.cristi...@creval.it Inviato: Fri Jan 16 2015 15:23:44 GMT+0100 (CET) A: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Oggetto: [rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ? Hi all, is there an extension like RT-Extension-QueueDeactivatedScrips but working with RT 4.2? What the extension does is allowing an administrator to selectively deactivate global scrips for a queue. thank you in advance. Bye Cris
Re: [rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ?
Just edit the relevant global scrip to do something like this: (Replace
QueueName01 and QueueName02)
Description: On Correspond; Open Tickets
Condition: User Defined
Action: Open Tickets
Template: Global Template: Blank
Stage: TransactionCreate
# CUSTOM CONDITION:
if ($self-TicketObj-QueueObj-Name !~ /^(QueueName01|QueueName02)$/ ) {
if ($self-TransactionObj-Type eq 'Correspond') {
return 1;
}
}
--
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Re: [rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ?
Wallace, thank you very much, this is exactly the information I was looking for!! Bye Cris -Messaggio originale- Da: Wallace Reis wr...@bestpractical.com Inviato: Mon Jan 19 2015 17:27:35 GMT+0100 (CET) A: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ? On Jan 19, 2015, at 2:05 PM, Guadagnino Cristiano guadagnino.cristi...@creval.it wrote: Unfortunately, that's not what I'm seeing: I see the checkboxes only for those scrips that are *NOT* global. The globally applied scrips does not have the checkbox, and so they cannot be deactivated (see attached snapshot). Sorry, this is actually the other way around. Select the menu item “Admin” - “Global” - “Scrips”, then click on the scrip you want to change which queues it applies to. On the scrip page, select the submenu “Applies to”, then you should see a page either with “Applies to all objects” message — which then you click on the checkbox and submit in order to remove that from all queues making you able to selectively choose the queue you want it applied — or a page showing a list of queues it applies (Selected objects) and those not (Unselected objects). -- Wallace Reis/wreis Software Engineer
[rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ?
Hi all, is there an extension like RT-Extension-QueueDeactivatedScrips but working with RT 4.2? What the extension does is allowing an administrator to selectively deactivate global scrips for a queue. thank you in advance. Bye Cris
Re: [rt-users] RT-Extension-QueueDeactivatedScrips for RT 4.2 ?
RT 4.2 Gas a similar mechanism. Von meinem iPhone gesendet Am 16.01.2015 um 15:23 schrieb Guadagnino Cristiano guadagnino.cristi...@creval.it: Hi all, is there an extension like RT-Extension-QueueDeactivatedScrips but working with RT 4.2? What the extension does is allowing an administrator to selectively deactivate global scrips for a queue. thank you in advance. Bye Cris
