[rt-users] RT 4.2.8 reply emails go out blank

2015-01-29 Thread juniorsa
On certain email replies the mail arrives blank to the recipient. In syslog Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in concatenation (.) or string at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 211. Jan 27 09:09:37 irf RT: [12747] Failed to

Re: [rt-users] RT 4.2.8 reply emails go out blank

2015-01-29 Thread Alex Vandiver
On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa gilb...@dido.ca wrote: On certain email replies the mail arrives blank to the recipient. This is caused by failure of the HTML - Text rendering engine. It triggers on email (or comments/correspondence) which need to be embedded into plain-text

Re: [rt-users] RT 4.2.8 reply emails go out blank

2015-01-29 Thread Alex Vandiver
On Thu, 29 Jan 2015 15:01:07 -0500 Gilbert Rebeiro gilb...@dido.ca wrote: Is there any work around for now? Switching to HTML templates is one solution. This will only mask the issue somewhat, however, as the plain-text alternative part will be blank, and the text/html will appear fine. How

Re: [rt-users] RT 4.2.8 reply emails go out blank

2015-01-29 Thread Gilbert Rebeiro
Is there any work around for now? How would users know their messages went out blank? Any suggestions would be great! Any idea on when 4.2.10 will be released? Thanks, Gilbert. On 1/29/2015 2:49 PM, Alex Vandiver wrote: On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa gilb...@dido.ca wrote: