[rt-users] RT 4.2.8 reply emails go out blank
On certain email replies the mail arrives blank to the recipient. In syslog Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in concatenation (.) or string at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 211. Jan 27 09:09:37 irf RT: [12747] Failed to downgrade HTML to plain text: Can't call method content on an undefined value at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 217.#012#012Stack:#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:217]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:101]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:83]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1804]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:348]#012 [template:6]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:556]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:506]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:434]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:414]#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:139]#012 [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012 [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:358]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1694]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1617]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1510]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2343]#012 [/opt/rt4/share/html/Ticket/Display.html:165]#012 [/opt/rt4/share/html/Ticket/Update.html:303]#012 [/opt/rt4/share/html/Ticket/autohandler:66]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 [/opt/rt4/share/html/autohandler:53] Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in concatenation (.) or string at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 211. Jan 27 09:09:37 irf RT: [12747] Failed to downgrade HTML to plain text: Can't call method content on an undefined value at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 217.#012#012Stack:#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:217]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:101]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:83]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1804]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:348]#012 [template:3]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:556]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:506]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:434]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:414]#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:139]#012 [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012 [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:358]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1694]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1617]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1510]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2343]#012 [/opt/rt4/share/html/Ticket/Display.html:165]#012 [/opt/rt4/share/html/Ticket/Update.html:303]#012 [/opt/rt4/share/html/Ticket/autohandler:66]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 [/opt/rt4/share/html/autohandler:53] Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in concatenation (.) or string at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 211. Jan 27 09:09:37 irf RT: [12747] Failed to downgrade HTML to plain text: Can't call method content on an undefined value at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 217.#012#012Stack:#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:217]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:101]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:83]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1804]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:348]#012 [template:3]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:556]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:506]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:434]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:414]#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:139]#012 [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012 [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:358]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1694]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1617]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1510]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2343]#012 [/opt/rt4/share/html/Ticket/Display.html:165]#012
Re: [rt-users] RT 4.2.8 reply emails go out blank
On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa gilb...@dido.ca wrote: On certain email replies the mail arrives blank to the recipient. This is caused by failure of the HTML - Text rendering engine. It triggers on email (or comments/correspondence) which need to be embedded into plain-text templates; the most common failing case is HTML that includes tables. We're testing a branch (4.2/html-external-formatter) which we expect to be in 4.2.10; it addresses the problem by adding an optional dependency (HTML::FormatExternal) which uses an external text-only browser (such as w3m or elinks) to render the HTML to text. - Alex
Re: [rt-users] RT 4.2.8 reply emails go out blank
On Thu, 29 Jan 2015 15:01:07 -0500 Gilbert Rebeiro gilb...@dido.ca wrote: Is there any work around for now? Switching to HTML templates is one solution. This will only mask the issue somewhat, however, as the plain-text alternative part will be blank, and the text/html will appear fine. How would users know their messages went out blank? There's a warning in the logs. The end-users click on the Show Outgoing Email link, if it's available to them, to see what RT sent out. Any idea on when 4.2.10 will be released? I expect a release candidate next week, with the official 4.2.10 a couple weeks thereafter. - Alex
Re: [rt-users] RT 4.2.8 reply emails go out blank
Is there any work around for now? How would users know their messages went out blank? Any suggestions would be great! Any idea on when 4.2.10 will be released? Thanks, Gilbert. On 1/29/2015 2:49 PM, Alex Vandiver wrote: On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa gilb...@dido.ca wrote: On certain email replies the mail arrives blank to the recipient. This is caused by failure of the HTML - Text rendering engine. It triggers on email (or comments/correspondence) which need to be embedded into plain-text templates; the most common failing case is HTML that includes tables. We're testing a branch (4.2/html-external-formatter) which we expect to be in 4.2.10; it addresses the problem by adding an optional dependency (HTML::FormatExternal) which uses an external text-only browser (such as w3m or elinks) to render the HTML to text. - Alex
