Re: [rt-users] RT 4.4: Configuring escalations with various rt-crontool options, but none are working

2017-02-20 Thread Kenneth Marshall
On Mon, Feb 20, 2017 at 09:32:33AM +0100, Daniel Rauer wrote: > Nobody with an idea on how we can make any progress with escalations? > Any input would be helpful, like working config snippets, rt-crontool > calls that works for someone, ... > > Bye, Daniel Hi Daniel, We are still working on

Re: [rt-users] RT 4.4: Configuring escalations with various rt-crontool options, but none are working

2017-02-20 Thread Daniel Rauer
Nobody with an idea on how we can make any progress with escalations? Any input would be helpful, like working config snippets, rt-crontool calls that works for someone, ... Bye, Daniel On 02/13/2017 03:04 PM, Daniel Rauer wrote: > Hello everyone. > > Currently we are quite stuck on enabling

[rt-users] RT 4.4: Configuring escalations with various rt-crontool options, but none are working

2017-02-13 Thread Daniel Rauer
Hello everyone. Currently we are quite stuck on enabling ticket escalations based on SLA. The problem is that none of the escalation we tried seems to work: either the crontool throws errors or does basically nothing. What we did so far: - Upgrade to 4.4.1 and made sure all database migrations