Re: [rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail
> The screen shot of your scrips shows, that you only user the Notify* > actions and don't have a script which uses the "Autoreply To Requestors" > action. > > The "On Create Autoreply To Requestors" scrip [1], which is created on > RT installation, is missing. Ahh, that did it. I changed the autoreply scrip to use the "Autoreply to Requestors" action, and now it seems to be working. Thanks for the pointer! -- Tim Gustafson Technical Lead, Baskin School of Engineering t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A
Re: [rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail
Am 24.09.2015 um 23:42 schrieb Tim Gustafson: > I think the problem is that NotifyActor is set to 0; when I changed it > to 1, the e-mail originator got their autoreply. But it seems to me > that an autoreply should go out, even if NotifyActor is set to 0. Did > something change around that option recently? This is the difference between the Notify* actions, which respects the NotifyActor setting, and the "Autoreply To Requestors" action, which sends always an auto reply regarding of the NotifyActor setting. The screen shot of your scrips shows, that you only user the Notify* actions and don't have a script which uses the "Autoreply To Requestors" action. The "On Create Autoreply To Requestors" scrip [1], which is created on RT installation, is missing. Chris [1] https://github.com/bestpractical/rt/blob/stable/etc/initialdata#L759-L762
Re: [rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail
On 9/23/15 2:01 PM, Tim Gustafson wrote: I have an RT 4.2.11 instance that is not sending autoreply messages when tickets are created via e-mail. If you create a ticket on behalf of a user through the web form, an autoreply is sent. It's only when a ticket is created via e-mail that an autoreply is not sent. The Sendmail log file shows no attempt to send an autoreply, and no outbound e-mail is recorded in the ticket's transaction history. Hi Tim, Set the log level to debug, and compare the output of creating a ticket in the UI and via email. Heres the config I use: Set($LogToFile, 'debug'); Set($LogDir, '/opt/rt4/var/log'); Set($LogToFileNamed, 'rt.log'); Regards,
Re: [rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail
> Set the log level to debug, and compare the output of creating a ticket in > the UI and via email. Heres the config I use: Here's what I see: Committing scrip #5 on txn #28447 of ticket #1938 (/usr/local/lib/perl5/site_perl/RT/Scrips.pm:290) Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x81294e168), id 28447 (/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:624) Working on mailfield To; recipients are (/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:640) So that last line is the one that's odd; the "recipients are" part seems to suggest that there should be a recipient listed there, but it's not. Here's the same section for a ticket created via the web: Committing scrip #5 on txn #28453 of ticket #1939 (/usr/local/lib/perl5/site_perl/RT/Scrips.pm:290) Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x813452d68), id 28453 (/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:624) Working on mailfield To; recipients are t...@ucsc.edu (/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:640) I think the problem is that NotifyActor is set to 0; when I changed it to 1, the e-mail originator got their autoreply. But it seems to me that an autoreply should go out, even if NotifyActor is set to 0. Did something change around that option recently? -- Tim Gustafson Technical Lead, Baskin School of Engineering t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A
[rt-users] RT Not Sending Autoreply E-Mails On Ticket Creation Via E-Mail
I have an RT 4.2.11 instance that is not sending autoreply messages when tickets are created via e-mail. If you create a ticket on behalf of a user through the web form, an autoreply is sent. It's only when a ticket is created via e-mail that an autoreply is not sent. The Sendmail log file shows no attempt to send an autoreply, and no outbound e-mail is recorded in the ticket's transaction history. My global scrips screen is attached. There are no queue-specific scrips. What would cause RT to not send autoreplys to requestors when tickets are created via e-mail? -- Tim Gustafson t...@ucsc.edu 831-459-5354 Baskin Engineering, Room 313A
