Re: [rt-users] RT Question on adding users

2009-05-15 Thread Ken Crocker
Kevin, Yes, I am using LDAP and yes, we are on 3.6.4. I tried turning that switch on Set($LdapAutoCreateNonLdapUsers, 1); and it didn't work. Earlier in this thread, User_Vendor.pm was mentioned and I went looking for some of this stuff. I tried to find

Re: [rt-users] RT Question on adding users

2009-05-14 Thread Kevin Falcone
I read the rt-users mailing list, its ok to send mail to just the list, rather than CCing me On May 13, 2009, at 5:18 PM, Ken Crocker wrote: Thank you so much for answering. I looked through our RT_Config.pm file and did not see any reference to either RT::User::CanonicalizeUserInfo

Re: [rt-users] RT Question on adding users

2009-05-14 Thread Bill Cole
Ken Crocker wrote, On 5/13/09 5:18 PM: Kevin, Thank you so much for answering. I looked through our RT_Config.pm file and did not see any reference to either RT::User::CanonicalizeUserInfo or RT::Authen::ExternalAuth. Where do I find them and how do I set them? CanonicalizeUserInfo is a

[rt-users] RT Question on adding users

2009-05-13 Thread Ken Crocker
To any and all, I've asked this question before, but perhaps I didn't word it so it made any sense. When we add a 'CC' on any correspondance thru a ticket, we find that if the user is */not/* an RT User, as long as they pass the LDAP test, they get added, with their email address as their

Re: [rt-users] RT Question on adding users

2009-05-13 Thread Kevin Falcone
On May 13, 2009, at 12:48 PM, Ken Crocker wrote: To any and all, I've asked this question before, but perhaps I didn't word it so it made any sense. When we add a 'CC' on any correspondance thru a ticket, we find that if the user is not an RT User, as long as they pass the LDAP

Re: [rt-users] RT Question on adding users

2009-05-13 Thread Ken Crocker
Kevin, Thank you so much for answering. I looked through our RT_Config.pm file and did not see any reference to either RT::User::CanonicalizeUserInfo or RT::Authen::ExternalAuth. Where do I find them and how do I set them? Our current applicable LDAP settings (in RT_SiteConfig.pm) are