Is it possible? For example, we have our users divided into groups of
like... helpdesk.. corporate support.. field techs... I'd like to make a
custom search to display the helpdesk tickets via RT at a glance for the
members of the helpdesk group, but I see how to do it via individual users,
or
Chris,
Certainly is. First of all, make sure there is a group with the UserIDs in
it. Then make sure that all the Query rights are applied to that group. Then
all you have to do is save the query as a group save for that group. You
will need to be a member of that group in order to do that. All
