[rt-users] RT sending emails on behalf of

[mamir]

Hi,
This is how the email looks like in Outlook sent by RT (4.2.1):
rt-...@rt-dev.org on behalf of t...@rt-dev.org 
Greetings,
bla bla bla

Here is my Autoreply template:
Sender: rt-dev 
Subject: {$Ticket-Subject}
RT-Attach-Message: yes

How can I get rid of  rt-...@rt-dev.org on behalf of so only the
t...@rt-dev.org appears in email.
Thanks
 



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Re: [rt-users] RT sending emails on behalf of

[Landon Stewart]

On 20 December 2013 13:28, mamir ma...@ucdavis.edu wrote:

 Hi,
 This is how the email looks like in Outlook sent by RT (4.2.1):
 rt-...@rt-dev.org on behalf of t...@rt-dev.org
 Greetings,
 bla bla bla

 Here is my Autoreply template:
 Sender: rt-dev
 Subject: {$Ticket-Subject}
 RT-Attach-Message: yes



How can I get rid of  rt-...@rt-dev.org on behalf of so only the

t...@rt-dev.org appears in email.


It’s basically how services like Hotmail/Live/Outlook and Gmail alert
people that the email was sent from a mail server that’s not explicitly
authorized to send mail for that domain.  Add SPF and DKIM records for the
sending domain (from domain).

Also…  I’d use these headers instead of the Sender header:

From:  Some Friendly Name rt-...@rt-dev.org
Subject: {$Ticket-Subject}
RT-Attach-Message: yes

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Landon Stewart :: lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932