Check NotifyActor in RT_SiteConfig.pm
Gary Greene wrote:
-Original Message-
From: Jo Rhett [mailto:jrh...@netconsonance.com]
Sent: Tuesday, April 21, 2009 4:30 PM
To: Gary Greene
Cc: RT Users; Gary Greene
Subject: Re: [rt-users] RT thinks that the ticket has no
recipients
RT version 3.8.1, ExternalAuth version 0.08
I've run into a problem with testing the instance of RT I've installed that the
notification emails aren't getting sent. The mail log doesn't list anything
being processed, so I checked the httpd error_log, and see the following:
[Tue Apr 21 20:47:30
RT version 3.8.1, ExternalAuth version 0.08
I've run into a problem with testing the instance of RT I've installed that the
notification emails aren't getting sent. The mail log doesn't list anything
being processed, so I checked the httpd error_log, and see the following:
[Tue Apr 21 20:47:30
You sent this same message 1.5 hours earlier. You (likely) didn't get
a response because you didn't include any specific information. At
10k feet it could be anything. Start at a lower level -- who should
have gotten mail? Who shows up on the People tab of the ticket? If
there's
[Tue Apr 21 20:47:30 2009] [info]:
rt-3.8.1-25329-1240346849-319.5-...@minervan
etworks.com #5/96 - Scrip 5 On Correspond Notify AdminCcs (/usr/lib/
perl5/vendo
r_perl/5.8.8/RT/Action/SendEmail.pm:302)
[snip]
[info] means its informational. If was an error it would say [error]. So,
those
-Original Message-
From: Jo Rhett [mailto:jrh...@netconsonance.com]
Sent: Tuesday, April 21, 2009 4:30 PM
To: Gary Greene
Cc: RT Users; Gary Greene
Subject: Re: [rt-users] RT thinks that the ticket has no
recipients
You sent this same message 1.5 hours earlier. You (likely
In the People tab:
Owner:Gary Greene ggre...@minervanetworks.com (ggreene)
Requestors: Gary Greene ggre...@minervanetworks.com (ggreene)
Cc:
AdminCc:
And what are you expecting to get? An email to the owner? An email to the
requestor? Both?
Do you have scrips configured in
On Apr 21, 2009, at 4:46 PM, Gary Greene wrote:
In the People tab:
Owner:Gary Greene ggre...@minervanetworks.com (ggreene)
Requestors: Gary Greene ggre...@minervanetworks.com (ggreene)
Cc:
AdminCc:
As I said, I'm testing this for various queue interaction items to
see if any
-Original Message-
From: Tom Lahti [mailto:t...@bitstatement.net]
Sent: Tuesday, April 21, 2009 4:55 PM
To: Gary Greene
Cc: RT Users
Subject: Re: [rt-users] RT thinks that the ticket has no
recipients
In the People tab:
Owner: Gary Greene ggre...@minervanetworks.com
-Original Message-
From: Jo Rhett [mailto:jrh...@netconsonance.com]
Sent: Tuesday, April 21, 2009 5:00 PM
To: Gary Greene
Cc: RT Users
Subject: Re: [rt-users] RT thinks that the ticket has no
recipients
On Apr 21, 2009, at 4:46 PM, Gary Greene wrote:
In the People tab
Do you have scrips configured in this queue (or global ones)
that cover
those recipients for the event you want to trigger the email?
I should, since I've got the normal global scrips set for comments and
replies.
I should tells me you haven't looked at the scrips for the queue (and I
Where in the settings? I don't see a setting for it in the web UI. Is
this another option that needs set in RT_SiteConfig.pm?
Yes, its in the config, not the UI.
By default, RT doesn't notify the person who performs an update, as they
already know what they've done. If you'd like to change
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