Donny
We have converted to Office 365, I have setup one use with an E1 license at a
cost of about $10 a month. The mailbox has folders setup and rules for sorting
into those folders. With Postfix and scripts the folder will dictate what
queue is used for the ticket creation.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bba...@copesan.com<mailto:bba...@copesan.com>
www.copesan.com<http://www.copesan.com/>
"Servicing North America with Local Care"
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Donny Brooks
Sent: Monday, March 14, 2016 6:55 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT with Office 365 Outlook
We recently migrated from in house Postfix to hosted Office365
Outlook/exchange. I have been trying to figure out how to get RT to work with
this setup but the only way I can see to do this is to "burn" a license or 4.
With each one costing us around $20/month I would rather not do this. Has
anyone successfully gotten RT to work with O365 without multiple email
accounts? I was wondering if it could be done with "shared mailboxes" since I
found the following instructions on accessing a shared mailbox via IMAP:
Exchange Configuration:
USER EMAIL: u...@maindomain.com
PASSWORD: password
SHARED MAILBOX: sha...@anotherdomain.com (could also be @domain.com, of
course)
SHARED MAILBOX ALIAS: shared-mailbox
Note: Please make sure to create the UNIQUE alias always with the mailbox,
because it creates the user [alias]@maindomain.com. In this case
shared-mail...@maindomain.com
Settings for IMAP Configuration:
EMAIL ADDRESS: sha...@anotherdomain.com (shared mailbox)
IMAP SERVER: outlook.office365.com
SMTP SERVER: smtp.office365.com
USERNAME: u...@maindomain.com\shared-mailbox (user\shared mailbox alias)
PASSWORD: password (user's password)
SMTP LOGIN IS DIFFERENT (!)
USERNAME: u...@maindomain.com (users email)
PASSWORD: password (user's password)
It has been a long time since I have delved into the bowels of RT. It has been
that rock solid for us. So any and all help is much appreciated.
Donny B.
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