Re: [rt-users] RT worklfow with approvers, chosen from list
Thanks, this worked like a charm. Can't believe I spent almost a day
dancing around this...
Is there a way I can create 3 more children tickets after the approval
and transfer some of the custom fields to those child tickets?
On 2016.03.21. 15:22, Jim Brandt wrote:
Looks like that line has $Ticket{TOP} rather than $Tickets{'TOP'} like
the others. The quotes shouldn't matter, but the missing 's'
definitely does.
On 3/21/16 6:25 AM, zux wrote:
Hi,
i have been trying to create a workflow, i'll try to describe it here:
User A from group HR creates a new ticket in queue "New employee".
User A chooses a value from a custom field called "Manager", this is
a "Select one value" custom field with a drop down.
The values in custom field "Manager" are usernames of managers.
Now i would like to create an approval ticket, with owner - custom
field "Manager" value.
I have tried, without success, this code in template:
===Create-Ticket: Jauns Darbinieks
Subject: New employee {$Tickets{'TOP'}->Subject}
Depended-On-By: {$Tickets{'TOP'}->Id}
Queue: ___Approvals
Type: approval
Owner: {$Ticket{TOP}->FirstCustomFieldValue('Manager')}
I get this error:
Owner: Can't call method "FirstCustomFieldValue" on an undefined
value at template line 6.
How do i correctly forward the value of that custom field?
The question also relates to the next part of my workflow. After the
manager approves the ticket, i would like to create 2-3 more tickets.
And each one of them would need to get some custom fields from the
parent ticket (but not all)
something like this - It would get a ticket with the username and
what computer should be given
security would also get a ticket with info about access restrictions
accounting would get some other info, that security and it should not
be able to see
How do i correctly forward these custom fields to children tickets?
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
Re: [rt-users] RT worklfow with approvers, chosen from list
Looks like that line has $Ticket{TOP} rather than $Tickets{'TOP'} like
the others. The quotes shouldn't matter, but the missing 's' definitely
does.
On 3/21/16 6:25 AM, zux wrote:
Hi,
i have been trying to create a workflow, i'll try to describe it here:
User A from group HR creates a new ticket in queue "New employee".
User A chooses a value from a custom field called "Manager", this is a
"Select one value" custom field with a drop down.
The values in custom field "Manager" are usernames of managers.
Now i would like to create an approval ticket, with owner - custom
field "Manager" value.
I have tried, without success, this code in template:
===Create-Ticket: Jauns Darbinieks
Subject: New employee {$Tickets{'TOP'}->Subject}
Depended-On-By: {$Tickets{'TOP'}->Id}
Queue: ___Approvals
Type: approval
Owner: {$Ticket{TOP}->FirstCustomFieldValue('Manager')}
I get this error:
Owner: Can't call method "FirstCustomFieldValue" on an undefined value
at template line 6.
How do i correctly forward the value of that custom field?
The question also relates to the next part of my workflow. After the
manager approves the ticket, i would like to create 2-3 more tickets.
And each one of them would need to get some custom fields from the
parent ticket (but not all)
something like this - It would get a ticket with the username and what
computer should be given
security would also get a ticket with info about access restrictions
accounting would get some other info, that security and it should not
be able to see
How do i correctly forward these custom fields to children tickets?
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
Re: [rt-users] RT worklfow with approvers, chosen from list
Hi Janus,
Details of how to do this can be found in the documentation:
https://docs.bestpractical.com/rt/4.4.0/RT/Ticket.html#LoadCustomFieldByIdentifier
You need to load the custom field before accessing its value,
something like the following should work. Not tested I'm afraid.
my $cf = $Ticket{TOP}->LoadCustomFieldByIdentifier("Manager");
Owner: {$Ticket{TOP}}->FirstCustomFieldValue($cf->Name)}
Best Regards
Martin
On 2016-03-21 10:25, zux wrote:
Hi,
i have been trying to create a workflow, i'll try to describe it here:
User A from group HR creates a new ticket in queue "New employee".
User A chooses a value from a custom field called "Manager", this is a
"Select one value" custom field with a drop down.
The values in custom field "Manager" are usernames of managers.
Now i would like to create an approval ticket, with owner - custom
field "Manager" value.
I have tried, without success, this code in template:
===Create-Ticket: Jauns Darbinieks
Subject: New employee {$Tickets{'TOP'}->Subject}
Depended-On-By: {$Tickets{'TOP'}->Id}
Queue: ___Approvals
Type: approval
Owner: {$Ticket{TOP}->FirstCustomFieldValue('Manager')}
I get this error:
Owner: Can't call method "FirstCustomFieldValue" on an undefined value
at template line 6.
How do i correctly forward the value of that custom field?
The question also relates to the next part of my workflow. After the
manager approves the ticket, i would like to create 2-3 more tickets.
And each one of them would need to get some custom fields from the
parent ticket (but not all)
something like this - It would get a ticket with the username and what
computer should be given
security would also get a ticket with info about access restrictions
accounting would get some other info, that security and it should not
be able to see
How do i correctly forward these custom fields to children tickets?
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
[rt-users] RT worklfow with approvers, chosen from list
Hi,
i have been trying to create a workflow, i'll try to describe it here:
User A from group HR creates a new ticket in queue "New employee".
User A chooses a value from a custom field called "Manager", this is a
"Select one value" custom field with a drop down.
The values in custom field "Manager" are usernames of managers.
Now i would like to create an approval ticket, with owner - custom field
"Manager" value.
I have tried, without success, this code in template:
===Create-Ticket: Jauns Darbinieks
Subject: New employee {$Tickets{'TOP'}->Subject}
Depended-On-By: {$Tickets{'TOP'}->Id}
Queue: ___Approvals
Type: approval
Owner: {$Ticket{TOP}->FirstCustomFieldValue('Manager')}
I get this error:
Owner: Can't call method "FirstCustomFieldValue" on an undefined value
at template line 6.
How do i correctly forward the value of that custom field?
The question also relates to the next part of my workflow. After the
manager approves the ticket, i would like to create 2-3 more tickets.
And each one of them would need to get some custom fields from the
parent ticket (but not all)
something like this - It would get a ticket with the username and what
computer should be given
security would also get a ticket with info about access restrictions
accounting would get some other info, that security and it should not be
able to see
How do i correctly forward these custom fields to children tickets?
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
