Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display
Hi Kevin, hi all.
After a couple of tries I've realised that despite maybe not being the
most elegant way of doing it, this can be done by modifying
/opt/rt3/local/plugins/RTx-EmailCompletion/lib/RTx/EmailCompletion/Ldap.pm.
However I seem to have a strange issue.
One step at a time. Where it does
my @emails = map { $_-get_attribute( $RT::EmailCompletionLdapAttrShow
) } $mesg-entries;
which of course gives for granted $RT::EmailCompletionLdapAttrShow to be
constituted of one element only,
replace with something like
my @emails = ();
foreach $entry ($mesg-entries) {
my $outstring = '';
foreach $attribute ($RT::EmailCompletionLdapAttrShow) {
$outstring=$outstring . $entry-get_attribute($attribute);
}
@emails{$_} = $outstring;
}
which basically creates the same output, but after concatenating the
result of all the attributes. So, for example, rather than having a map
constituted by only e-mail addresses, it will be e-mail addresses + name.
Now, this should work but I have a preliminary problem.
You will remember that the search and show variables are configured in
RT_SiteConfig.pm. In my case:
Set($EmailCompletionLdapAttrSearch, [qw/mail cn/]);
Set($EmailCompletionLdapAttrShow, [qw/mail cn/]);
I've verified that albeit the search being executed over mail and
cn, the show is ignored. As a debug, I've added file logging to
/opt/rt3/local/plugins/RTx-EmailCompletion/lib/RTx/EmailCompletion.pm.
To my understanding, this is the primary hook in RT for
EmailCompletion, and it's the one that calls Ldap.pm-search_ldap.
Guess what? If I put a debug print (Dumper) in EmailCompletion.pm to
show the content of the two variables, I get:
This is the dump of EmailCompletionLdapAttrShow = 'cn';
This is the dump of EmailCompletionLdapAttrSearch = [
'mail',
'cn'
];
Do you know why does it happen? I'm assuming I've overlooked
something... but can't tell what.
Thanks,
Giuseppe
PS: Of course, I've tried different variable names and numbers, and it's
always the very first in EmailCompletionLdapAttrShow that gets picked,
which rules out a default value (that would be 'mail', anyway).
On 25/02/11 16:45, Kevin Falcone wrote:
On Fri, Feb 25, 2011 at 04:37:32PM +, Giuseppe Sollazzo wrote:
On 25/02/11 15:28, Kevin Falcone wrote:
It shouldn't actually require any JS hacking (or didn't when I last
overrode this extension to do it).
Hi Kevin,
thanks - I'll give it a look.
You have to hack search in the .pm to return extra data about the user
and the EmailCompletion mason template to print it out.
Be aware that RT considers some data to be sensitive (such as phone
numbers) so it'll refuse to show it unless you mark it as accessible.
Uhm... how do you mean mark?
Check the methods in User/User_Overlay named *Accessible to get an
idea, there should be docs there and in DBIx::SearchBuilder about what
is going on. You'll need a LocalAccessible to declare some fields
'non admin'.
In 4.0, this becomes 'write a custom ShowUser option' which isn't
as flexible as I'd like it to be, but is a step forward.
I'll check it out - however we'll stay for 3.8 for a while I guess,
but I'll start getting documentation about how to migrate.
--
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsoll...@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
[rt-users] RTx::EmailCompletion adding name/other fields to pop down display
Hi all, we've been using RTx::EmailCompletion for a while very successfully. This is an extension that allows the user to see a pop down display of e-mail addresses upon insertion of a minimum number of characters. The search is made on a number of parameters you can specify (in our case, e-mail and cn from our directory). However, only the e-mail address is displayed, whereas we would like to show something more, let's say part of the cn or other data. Has anyone done something similar? I've found on the cpan page that the customisation can be done in - html/NoAuth/js/emailcompletion.js - lib/RTx/EmailCompletion.pm but it's not totally clear to me how - I'm not too much into JS. Can anyone help? Cheers, || -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display
On Fri, Feb 25, 2011 at 11:17:02AM +, Giuseppe Sollazzo wrote: Hi all, we've been using RTx::EmailCompletion for a while very successfully. This is an extension that allows the user to see a pop down display of e-mail addresses upon insertion of a minimum number of characters. The search is made on a number of parameters you can specify (in our case, e-mail and cn from our directory). However, only the e-mail address is displayed, whereas we would like to show something more, let's say part of the cn or other data. Has anyone done something similar? I've found on the cpan page that the customisation can be done in - html/NoAuth/js/emailcompletion.js - lib/RTx/EmailCompletion.pm but it's not totally clear to me how - I'm not too much into JS. Can anyone help? Cheers, || Unfortunately my Javascript skills are non-existent, but I would like this as well. It would be great if it could display a number of fields from the directory service to help you select the correct Email address. For example, we also include phone extension/number as a search key but we often need more information to validate the customer. Regards, Ken
Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display
On Fri, Feb 25, 2011 at 08:19:27AM -0600, Kenneth Marshall wrote: On Fri, Feb 25, 2011 at 11:17:02AM +, Giuseppe Sollazzo wrote: Hi all, we've been using RTx::EmailCompletion for a while very successfully. This is an extension that allows the user to see a pop down display of e-mail addresses upon insertion of a minimum number of characters. The search is made on a number of parameters you can specify (in our case, e-mail and cn from our directory). However, only the e-mail address is displayed, whereas we would like to show something more, let's say part of the cn or other data. Has anyone done something similar? I've found on the cpan page that the customisation can be done in - html/NoAuth/js/emailcompletion.js - lib/RTx/EmailCompletion.pm Unfortunately my Javascript skills are non-existent, but I would like this as well. It would be great if it could display a number of fields from the directory service to help you select the correct Email address. For example, we also include phone extension/number as a search key but we often need more information to validate the customer. It shouldn't actually require any JS hacking (or didn't when I last overrode this extension to do it). You have to hack search in the .pm to return extra data about the user and the EmailCompletion mason template to print it out. Be aware that RT considers some data to be sensitive (such as phone numbers) so it'll refuse to show it unless you mark it as accessible. In 4.0, this becomes 'write a custom ShowUser option' which isn't as flexible as I'd like it to be, but is a step forward. -kevin pgpevtnHvcl4v.pgp Description: PGP signature
Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display
On 25/02/11 15:28, Kevin Falcone wrote: It shouldn't actually require any JS hacking (or didn't when I last overrode this extension to do it). Hi Kevin, thanks - I'll give it a look. You have to hack search in the .pm to return extra data about the user and the EmailCompletion mason template to print it out. Be aware that RT considers some data to be sensitive (such as phone numbers) so it'll refuse to show it unless you mark it as accessible. Uhm... how do you mean mark? In 4.0, this becomes 'write a custom ShowUser option' which isn't as flexible as I'd like it to be, but is a step forward. I'll check it out - however we'll stay for 3.8 for a while I guess, but I'll start getting documentation about how to migrate. Thanks, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] RTx::EmailCompletion adding name/other fields to pop down display
On Fri, Feb 25, 2011 at 04:37:32PM +, Giuseppe Sollazzo wrote: On 25/02/11 15:28, Kevin Falcone wrote: It shouldn't actually require any JS hacking (or didn't when I last overrode this extension to do it). Hi Kevin, thanks - I'll give it a look. You have to hack search in the .pm to return extra data about the user and the EmailCompletion mason template to print it out. Be aware that RT considers some data to be sensitive (such as phone numbers) so it'll refuse to show it unless you mark it as accessible. Uhm... how do you mean mark? Check the methods in User/User_Overlay named *Accessible to get an idea, there should be docs there and in DBIx::SearchBuilder about what is going on. You'll need a LocalAccessible to declare some fields 'non admin'. In 4.0, this becomes 'write a custom ShowUser option' which isn't as flexible as I'd like it to be, but is a step forward. I'll check it out - however we'll stay for 3.8 for a while I guess, but I'll start getting documentation about how to migrate. pgpBl2XAzevk6.pgp Description: PGP signature
